Lead Medical Secretary

Lifespan; East Providence (RI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a full-time Medical Secretary in East Providence to coordinate front office operations and deliver exceptional patient care. The role involves managing patient registration and scheduling, while ensuring adherence to quality standards and enhancing service delivery.

Qualifications

• Experience in a medical office preferred.
• Strong organizational skills required.
• Ability to handle sensitive information with discretion.

Responsibilities

• Coordinates patient registration, scheduling, and front desk staff coverage.
• Collects patient balances and ensures proper inventory of supplies.
• Promotes quality improvement in patient services and workflow.

Skills

Customer Service

Problem Solving

Coordination

Education

High School Diploma

Job description

Under direct supervision of the practice manager, coordinates all day to day front office operations that support the delivery of comprehensive health care services and exceptional patient care.

Responsibilities :

Coordinates all aspects of patient registration, scheduling, insurance verification, and front desk staff coverage

Promotes continuous quality improvement in patient services and practice workflow

Responsible for front desk work allocation, training and problem resolution

Responsible for answering phones, scheduling appointments, checking patients in and out from their appointment and coordinating specialist appointments for patients

Collects patient balances, copays, and credit cards at time of service

Reviews lists of patients who need appointments and calls to schedule when due

Verifies demographics and insurance carrier information for every patient

Schedules, coordinates, and tracks STAT patient referrals and pre-authorizations

Works to achieve NCQA, ACO, Meaningful Use quality measures and other clinical quality improvement initiatives

Assists patients with Kiosk sign in

Monitors and orders administrative supplies to ensure proper inventory

Complies with OSHA and DOH standards

Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients' demographic, clinical and financial information

Provides superior customer service and outstanding patient care

Attends meetings / workshops as they relate to current position and office workflows

Performs other miscellaneous job-related duties as assigned

Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran, or marital status. Brown University Health is a VEVRAA Federal Contractor.

Work Type : Full Time

Shift : Shift 1

Union : Non-Union

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Medical Secretary • East Providence, RI, US