Lead Medical Record Technician (Release of Information)

U.S. Department of Veterans Affairs

Kansas City (MO)

On-site

USD 51,000 - 67,000

Full time

6 days ago

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Job summary

Veterans Health Administration in Kansas City, MO seeks a Lead Medical Record Technician - Release of Information (ROI) to review and process requests for patient PHI. The role includes direct customer service to Veterans or third parties and leadership of MRT (ROI) staff in the HIM section of BOS.

Lead duties include guiding team work, ensuring timely completion, and coordinating with management on priorities and training. Telework eligibility is noted; standard hours apply.

Qualifications

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript

Responsibilities

Lead MRT (ROI) functions and review/process PHI requests.
Provide direct customer service to Veterans or third parties.
Coordinate workload and supervise MRT (ROI) team to ensure timely completion.
Maintain current knowledge of procedures, policies, and directives; provide expert advice

Skills

Customer service

Leadership

Communication

Job description

Lead Medical Record Technician (Release of Information)

Department: Department of Veterans Affairs

The incumbent serves as a Lead Medical Record Technician - Release of Information (ROI) in the Health Information Management Section (HIM) of the Business Operations Service (BOS). The Lead MRT (ROI) is responsible for reviewing and processing requests for patient protected health information (PHI). The MRT (ROI) also provides direct customer service to the Veteran (or third party).

Key Responsibilities

The MRT (ROI) also provides direct customer service to the Veteran (or third party), by providing copies of the Veteran's PHI, when a signed, written request is received, or upon the Veteran's valid authorization to a third party.

Major duties include, but are not limited to: Facilitates team or unit processes by working in collaboration with team members or employees to ensure that tasks are completed, that good working relationships among team members and with management are maintained, and that team priorities and goals, needs, and achievements are coordinated with management Performs lead functions over MRT (ROI) positions at the GS-4-6 grade levels.

Provides guidance and technical direction necessary for accomplishing the work of the unit or team. Serves as work leader, assuring the work assignments of employees in the unit are carried out. Distributes and balances workload and tasks among employees. Assures the timely accomplishment of work assigned to the team. Assures each team member has an integral role in developing the final product or providing the assigned service.

Monitors the status and progress of work and makes adjustments in accordance with established priorities. Obtains assistance from the supervisor as needed for major issues or problems that arise. Trains team members in the accomplishment of tasks or projects. Maintains current knowledge and answers questions from team members on procedures, policies, and directives. Provides expert advice on specific tasks, procedures, and policies.

Makes written instructions, reference materials, and relevant background material available. Obtains needed information on decisions from the supervisor on major issues and problems that arise. Assists in Maintaining contact with VA Regional Counsel (VARO) in all matters related to malpractice, subpoena actions and request for preparation of TORT records. Assists in performing 100% quality review of all TORT cases prior to sending records to VARO for litigation.

Assists ROI Supervisor in preparing weekly ROI and TORT record turnaround statistics. Assists ROI Supervisor in collaborating with Privacy Office on 1st and 3rd party requests for training and education.

Work Schedule: Monday - Friday, 8:00AM - 4:30PM Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).

Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad Hoc Virtual: This is not a virtual position.

Functional Statement #: 000000 Permanent Change of Station (PCS): Not Authorized VA Careers - Pharmacy: https://youtube.com/embed/Fn_ickNBEws VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU VA Careers - Licensed Clinical Social Worker: https://youtube.com/embed/U_xC25QsN0w VA Careers - Microbiology/Molecular Medical Technologist: https://youtube.com/embed/eSDGhIwZKdw VA Careers - Diagnostic Radiologic Technologist: https://youtube.com/embed/I-4ku5UMvWM VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs VA Careers - Licensed Practical Nurse: https://youtube.com/embed/Ae85IP1Oiz4 VA Careers - Psychologist: https://youtube.com/embed/77qHlLw9Xck Total Rewards of a Allied Health Professional

Requirements & Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $51283 - $66670/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-11-18.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.