Lead Medical Receptionist

JAMHI Health & Wellness; Juneau (AK); On-site; USD 40,000 - 51,000; Full time

Job summary

JAMHI Health & Wellness, Inc. is seeking a Lead Medical Receptionist to join our Alaska clinics.

You will help ensure access to care by coordinating front-desk workflows and serving as a resource for reception staff, delivering welcoming, professional, client-centered service. You will train new hires, assist with intake processes, daily scheduling, and patient communications, while maintaining confidentiality and accurate records.

Qualifications

• High School Diploma or GED required.
• Three years of customer service in data entry, scheduling or clerical work.
• Ability to move between Salmon Creek and Jordan Creek Clinics.

Responsibilities

• Coordinate front-desk workflows and support scheduling.
• Train new hires and assist with intake processes.
• Maintain accurate records and support client communications.

Skills

Customer service

Data entry

Scheduling

Education

High School Diploma or GED

Job description

Pay Range: $29.33 - $37.24
Are you looking for a career that makes a difference?
JAMHI Health & Wellness, Inc is seeking a mission-driven and dedicated Lead Medical Receptionist who can help our organization thrive as we help people live their own best lives. We’re looking for someone who is a collaborative worker with a passion for helping others and a dedication to providing excellent service.

Join us as a Lead Medical Receptionist and play a key role in supporting client access to care while maintaining a welcoming, professional, and client-centered environment across JAMHI services. You will help coordinate front-desk workflows, train new hires, and serve as a resource for reception staff. You will also support daily scheduling, intake processes, and client communications, ensuring confidentiality and respect in every interaction.

You will collaborate closely with staff across multiple service lines to coordinate care, support medication management, and assist with pre-authorizations for services and treatments. In addition to maintaining accurate records and communicating program requirements, you will help identify workflow improvements, promote consistent practices, and support the team in keeping clinic operations organized and responsive to client needs.

Minimum Qualifications:

• High School Diploma or GED
• Three years experience providing a high level of customer service in a data entry, scheduling, or clerical role
• Ability to move between Salmon Creek and Jordan Creek Clinics.

You will collaborate closely with staff across multiple service lines to coordinate care, support medication management, and assist with pre-authorizations for services and treatments. In addition to maintaining accurate records and communicating program requirements, you will help identify workflow improvements, promote consistent practices, and support the team in keeping clinic operations organized and responsive to client needs.

Minimum Qualifications:

• High School Diploma or GED
• Three years experience providing a high level of customer service in a data entry, scheduling, or clerical role
• Ability to move between Salmon Creek and Jordan Creek Clinics.

Pay rates offered are determined based on a standardized scale that considers relevant experience and education .

All JAMHI positions require the ability to pass a criminal background check in accordance with the current state regulation requirements and a valid Alaska driver’s license and be able to clear the JAMHI auto insurance screening through the independent insurance carrier if driving.

JAMHI believes that diversity of thought, lived experience, culture, identity, and perspective strengthens our workplace and drives better outcomes. We welcome individuals who bring different ways of thinking and a wide range of personal and professional backgrounds.

We provide equal employment opportunities to all employees and applicants. We do not discriminate on the basis of race, color, national origin, ancestry, ethnic origin, religion, creed, sex, pregnancy, childbirth, related medical conditions, physical or mental disability, age, marital status, changes in marital status, parenthood or status as a parent, sexual orientation, gender identity, gender expression, genetic information, family medical history, veteran or military status, citizenship or immigration status where applicable, or any other characteristic protected by federal, state, or local law.