Lead Medical Receptionist

US Oncology Network-wide Career Opportunities; Cincinnati (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

OHC in Eastgate-Cincinnati seeks a Front Office Coordinator to lead patient-centered front desk operations. You will ensure welcoming service, smooth workflow, and effective communication between patients, physicians, and staff.

The role emphasizes adherence to compliance standards and contributing to process improvements in a busy oncology office.

Qualifications

• High school diploma or equivalent required.
• Minimum three years of medical office experience.

Responsibilities

• Coordinates office procedures with medical staff and billing to ensure smooth information flow.
• Participates in month-end close checklist for assigned items and timeliness.
• Implements and complies with reimbursement policies to maximize efficiency.
• Reviews attorney requests and records to ensure proper authorization and documentation.
• Oversees insurance verification and provides patient financial counseling on obligations.
• Ensures timely authorizations and accurate posting of charges.

Skills

Medical office experience

Customer service

Education

High school diploma or equivalent

Job description

Overview

Position: Front Office Coordinator

Location: Eastgate-Cincinnati

Weekly Hours: 40 (full time)

SCOPE

Drives the success of front office operations by creating a welcoming, patient-centered environment and ensuring efficient practice workflows. Serves as a trusted resource and communication link for patients, physicians, and team members while overseeing key administrative functions and supporting operational excellence. Contributes to the continuous improvement of processes, policies, and patient service standards to enhance the overall experience for both patients and staff. Maintains the highest standards of professionalism and compliance by adhering to the US Oncology Compliance Program, Code of Ethics, and Business Standards.

Why choose OHC?

You take care of our patients, so we take care of you. OHC's benefits include:

• 3 Health Insurance Plans to choose from
• 2 Dental and 2 Vision insurance plans
• A company 401K plan
• Profit sharing plan for clinical employees
• Competitive salaries
• Company paid short term / long term disability / life insurance
• Paid Holidays
• A generous PTO plan
• Tuition Reimbursement
• Professional Development Program
• Nationwide Discounts at your favorite hotels, resorts and retailers just for being an OHC employee
• Wellness Program
• Periodic merit raises
• Opportunities for advancement

About the company

OHC has served as the region's premier provider of treatments for cancer and blood disorders, offering a wide range of services and state-of-the-art treatments and technologies, as well as being nationally recognized for cutting edge clinical research breakthroughs in Southwest Ohio area for over 40 years. Serving patients close to home through our Cancer Centers of Excellence in Fairfield, West side of Cincinnati, Blue Ash, Kenwood and Eastgate in Ohio. OHC puts patients first by delivering compassionate and convenient care, tailored to meet a patient's medical and personal needs.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinates office procedures with medical staff, and billing office to ensure smooth flow of information within departments.
• Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.
• Implements and complies with Company Reimbursement Policies and Procedures to maximize efficiency.
• Reviews all attorney requests and records to ensure proper authorization has been obtained and all documentation is present.
• Oversees insurance verification process, in addition to patient financial counseling to ensure patients are apprised of financial obligations.
• Ensures that authorizations are obtained in a timely manner.
• Reviews posting of charges from encounter forms and hospital charges within 24 hours. Reviews daily encounter forms for completeness and accuracy, following up with appropriate person(s) to obtain complete information.
• Maintains knowledge of current health care and billing trends and practices.

Qualifications

MINIMUM QUALIFICATIONS

High school diploma or equivalent required. Minimum three years of medical office experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients and the public.