Lead Medical Office Representative

AdventHealth; Littleton (CO); On-site; USD 27,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off from day one

403-B Retirement Plan

Parental leave (4 weeks)

Career development

Mental health resources

Pet benefits

Job summary

AdventHealth in Littleton, CO, is seeking a detailed and organized hospital office administrator to schedule and manage patient appointments, maintain confidential charts, and support staff in a busy outpatient setting.

The role requires at least 2 years in a healthcare front-office environment, solid computer skills, familiarity with medical terminology, and a customer-focused approach to service delivery. Day shift with benefits from day one and opportunities for growth are offered.

Qualifications

• High School diploma or equivalent required.
• 2+ years of experience working in a healthcare setting; basic office and computer skills, filing, telephone answering, reception.

Responsibilities

• Schedules and confirms patients' appointments, revising as needed.
• Maintains thorough and confidential patient charts and records, including importing and communicating scanned documents.
• Oversees patient service representatives in accordance with policies and procedures.
• Assists with staff development by setting performance goals and conducting reviews.
• Manages office expenses and prepares work schedules to ensure adequate staffing for patient volume.
• Identifies and resolves office operational problems in collaboration with management and HR.
• Greet patients and caregivers, providing high-quality service and support.

Skills

Organizational

Verbal Interpersonal

Customer Relations

Grammar/Spelling

Read/Comprehend written instructions

Follow verbal instructions

Keyboarding (manual)

Computer (visual)

Medical terminology knowledge

Attention to detail

Microsoft Word

Excel

Education

High School Diploma or Equiv

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose‑minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance


• Paid Time Off from Day One


• 403-B Retirement Plan


• 4 Weeks 100% Paid Parental Leave


• Career Development


• Whole Person Well-being Resources


• Mental Health Resources and Support


• Pet Benefits

Schedule: Full time

Shift: Day (United States of America)

Address: 7780 S Broadway

City: Littleton

State: Colorado

Postal Code: 80122

Job Description: Schedules and confirm patients appointments, revising as needed. Maintains thorough and confidential patient charts and records, including importing and communicating scanned documents. Oversees patient service representatives in accordance with institutional policies and procedures. Assists with staff development by setting performance goals and objectives. Conducts performance reviews and establishes quality service standards. Manages office expenses effectively. Prepares work schedules to ensure adequate staffing for patient volume. Identifies and resolves office operational problems. Partners with management and human resources for recruiting, hiring, orienting, and training new staff members. Ensures compliance with medical regulations and office standards for quality patient care and customer service. Oversees work environment, equipment, and supplies to assure quality patient and customer service. Greets patients and caregivers, providing assistance in a manner that reflects high-quality service. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Organizational [Required]


• Verbal Interpersonal [Required]


• Customer Relations [Required]


• Grammar/Spelling [Required]


• Read/Comprehend written instructions [Required]


• Follow verbal instructions [Required]


• Keyboarding (manual) [Required]


• Computer (visual) [Required]


• Knowledge of medical terminology and medical insurance payers [Required]


• Attention to detail [Required]


• knowledge of computer software i.e. Microsoft Word, E-mail, Excel, etc. [Required]

Education:

• High School Grad or Equiv [Required]

Field of Study:

• N/A

Work Experience:

• 2+ experience working in a healthcare setting; previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic [Required]


• Experience in an outpatient clinic or physician office [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• N/A

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $19.58 - $31.32

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.