Manager, Consumer Access

adventhealth; Parker (CO); On-site; USD 75,043 - 139,576; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Support

Pet Benefits

Job summary

AdventHealth Parker in Colorado seeks a seasoned manager to oversee day-to-day operations of a healthcare team. You will monitor labor/budgets, train staff, and orchestrate schedules while ensuring accuracy and policy adherence.

Collaborate with ancillary teams, manage staffing, and orient new hires. Drive quality, compliance with CMS/HIPAA, and patient service excellence in a fast-paced hospital setting.

Qualifications

• Mature judgement in dealing with patients, physicians, and insurers.
• Intermediate knowledge of MS Office and familiarity with database programs.
• Ability to operate general office machines such as computer, fax machine, printer, and scanner.
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion.
• Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques.
• Ability to manage diverse personalities.
• Ability to adapt in ever changing healthcare environment.
• Ability to follow complex instructions and procedures, with a close attention to detail.
• Adheres to CMS, EMTALA, HIPAA and AdventHealth policies.
• Exceptional customer service skills.
• Advanced understanding of insurance knowledge and benefits.
• Advanced understanding of hospital EMR systems.
• Basic medical terminology.
• Must read/write/speak English.
• Understanding of HIPAA privacy rules.
• Intermediate medical terminology preferred.
• Bilingual: English/Spanish preferred.

Responsibilities

• Manages the day-to-day operations of the team and department.
• Adheres to labor and budget guidelines, monitoring team time and attendance.
• Trains and evaluates team members, coordinating and setting up schedules training and education sessions.
• Monitors the department's work for accuracy and workflow.
• Escalates all team member issues to the senior manager or director, as appropriate.
• Checks in with team members regularly to provide mentorship, resolve issues, and ensure performance is reviewed according to policy.
• Maintains rapport with ancillary departments and works with Talent Acquisition for staffing needs.
• Ensures team members are oriented to the department at time of hire.
• Initiates and assumes responsibility for new tasks independently as appropriate and as delegated.
• Keeps up with assigned workload and seeks assistance when necessary.
• Develop and monitors facility schedule to ensure appropriate coverage.
• Performs other duties as assigned

Skills

Mature judgement in patient/physician/

MS Office knowledge

Office machines

multitasking and organization

Professional communication

Diversity management

Adaptability to healthcare changes

Attention to detail

CMS/EMTALA/HIPAA compliance

Customer service excellence

Insurance concepts

EMR systems knowledge

Medical terminology

English proficiency

HIPAA privacy rules

Medical terminology (intermediate)

Bilingual English/Spanish

Education

High School Diploma or equivalent

Bachelor's degree

Tools

Office equipment (computer, fax, printer, scanner)

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

9395 CROWN CREST BLVD

City

PARKER

State

Colorado

Postal Code

80138

Job Description

• Manages the day-to-day operations of the team and department.
• Adheres to labor and budget guidelines, monitoring team time and attendance.
• Trains and evaluates team members, coordinating and setting up schedules training and education sessions.
• Monitors the department's work for accuracy and workflow.
• Escalates all team member issues to the senior manager or director, as appropriate.
• Checks in with team members regularly to provide mentorship, resolve issues, and ensure performance is reviewed according to policy.
• Maintains rapport with ancillary departments and works with Talent Acquisition for staffing needs.
• Ensures team members are oriented to the department at time of hire.
• Initiates and assumes responsibility for new tasks independently as appropriate and as delegated.
• Keeps up with assigned workload and seeks assistance when necessary.
• Develop and monitors facility schedule to ensure appropriate coverage.
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Mature judgement in dealing with patients, physicians, and insurance representatives [Required]
• Intermediate knowledge of Microsoft programs and familiarity with database programs [Required]
• Ability to operate general office machines such as computer, fax machine, printer, and scanner [Required]
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion [Required]
• Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques [Required]
• Ability to manage diverse personalities [Required]
• Ability to adapt in ever changing healthcare environment [Required]
• Ability to follow complex instructions and procedures, with a close attention to detail [Required]
• Adheres to government guidelines such as CMS, EMTALA, and HIPAA and AdventHealth corporate policies [Required]
• Exceptional customer service skills [Required]
• Advanced understanding of insurance knowledge and benefits [Required]
• Advanced understanding of hospital electronic medical report (EMR) system [Required]
• Basic medical terminology [Required]
• Must be able to read, write, and speak conversational English [Required]
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature as needed to perform duties [Required]
• Intermediate medical terminology [Preferred]
• Bilingual: English/Spanish [Preferred]

Education

• High School Grad or Equiv [Required]
• Bachelor's [Preferred]

Field of Study

• in business administration, finance, healthcare, or related field

Work Experience

• 3+ Revenue Cycle Experience [Required]
• 2+ Supervisory Experience [Preferred]
• 2+ Customer Service Experience [Preferred]
• 2+ Direct Patient Access Experience [Preferred]

Additional Information

• N/A

Licenses and Certifications

• Certified Management Accountant (CMA) [Preferred] OR Certified Financial Planner (CFP) [Preferred]
• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Healthcare Access Manager (CHAM) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]

Physical Requirements

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$75,043.72 - $139,576.21

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.