LEAD MEDICAL ASSISTANT

COOPER PEDIATRICS; Township of Washington (NJ); On-site; USD 42,000 - 63,000; Full time

Job summary

Cooper University Health Care is seeking a Clinical Operations Supervisor to oversee clinical staff, manage evaluations, and provide medical assistant support as needed. The role requires IDX and Epic experience, a focus on patient confidentiality, and excellent customer service.

The position emphasizes on-site training, collaboration with providers, and travel to multiple clinical locations to meet business needs. A high school diploma with MA clinical training is required.

Qualifications

• Minimum of 1-2 years’ experience in clinical operations in a fast-paced physician’s practice or clinical site within the Cooper University Healthcare System that included rooming and triaging patients.
• Scheduling, registering and working on an electronic health record with knowledge of front desk
• Minimum of 1 year of experience working with IDX and Epic
• All incumbents must have satisfactorily completed a Cooper IDX training program to include:

Responsibilities

• Supervise clinical staff capable of preparing evaluations and providing input on performance and administering evaluations.
• Provide medical assistant support to the providers if there is a staffing need.
• Ensure a high level of customer service with patient confidentiality and care in accordance with the Patient’s Bill of Rights.
• Ability to provide on-site training.
• Excellent customer service skills; Strong interpersonal and communication skills with patients, visitors and health care team members.

Skills

Customer service

Interpersonal skills

Communication skills

Microsoft Office

Front desk experience

Education

High School Diploma

MA Clinical Training

Tools

IDX

Epic

Job description

About us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

Under the direction of the manager of clinic operations, functions as a supervisor to clinical staff capable of preparing evaluations and providing in put on performance and administering evaluations. In addition, brings disciplinary items to the manager. Provides medical assistant support to the providers if there is a staffing need. At all times ensures a high level of customer service by providing patient confidentiality and care in accordance with the Patient’s Bill of Rights.

All incumbents must have satisfactorily completed a Cooper IDX training program to include:

• Registration, Scheduling, E-Commerce and FSC.
• Annual eligibility certification required.

Serves as a mentor and role model and displays Cooper’s Core Values.

Ability to provide on-site training.

Excellent customer service skills; Strong interpersonal and communication skills to interact positively and effectively with patients, visitors and health care team members.

Knowledge of patient rights, aseptic/sterile technique and infection control best practices.

Excellent written communication skills, computer literate, typing skills, comfortable with Microsoft Office software.

Must have reliable transportation and must be available to travel to all of the various clinical locations to meet business needs as determined by management.

Experience Required

Minimum of 1-2 years’ experience in clinical operations in a fast-paced physician’s practice or clinical site within the Cooper University Healthcare System that included rooming and triaging patients.

Scheduling, registering and working on an electronic health record with knowledge of front desk

Minimum of 1year of experience working with IDX and Epic required.

All incumbents must have satisfactorily completed a Cooper IDX training program to include:

Education Requirements

High School Diploma or Equivalent required.

Graduate of an MA Clinical Training program required.

License/Certification Requirements

Current documentation of a national certification for the registered medical assistant (RMA) or National Certified Medical Assistant (NCMAor for the certified medical assistant (CMA) or CMAC (Clinical Medical Assistant Certification)

BLS required.