LEAD MEDICAL ASSISTANT

COOPER PEDIATRICS; Gloucester City (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

Cooper University Health Care seeks a Clinical Operations Supervisor in New Jersey to lead a team of medical assistants, support providers, and ensure high patient service levels. Travel to various clinic locations is required, with a focus on confidentiality and patient rights.

Requirements include 1–2 years in clinical operations, IDX and Epic experience, and completion of an MA clinical training program plus BLS. A High School diploma is required.

Qualifications

• Excellent customer service is essential in a fast-paced clinical setting.
• Strong interpersonal and communication skills to interact with patients and health care team members.

Responsibilities

• Provide medical assistant support to providers as needed and assist in evaluations and performance input.
• Administer evaluations and mentor staff per Cooper Core Values.
• Travel to multiple clinical locations as required by management.

Skills

Customer service

Interpersonal skills

Communication skills

Microsoft Office

Education

High School Diploma or Equivalent

MA Clinical Training program

Tools

IDX

Epic

Job description

About us

AtCooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

Under the direction of the manager of clinic operations, functions as a supervisor to clinical staff capable of preparing evaluations and providing in put on performance and administering evaluations. In addition, brings disciplinary items to the manager. Provides medical assistant support to the providers if there is a staffing need. At all times ensures a high level of customer service by providing patient confidentiality and care in accordance with the Patient’s Bill of Rights.

All incumbents must have satisfactorily completed a Cooper IDX training program to include:

Registration, Scheduling, E-Commerce and FSC.

Annual eligibility certification required.

Serves as a mentor and role model and displays Cooper’s Core Values.

Ability to provide on-site training.

Excellent customer service skills; Strong interpersonal and communication skills to interact positively and effectively with patients, visitors and health care team members.

Knowledge of patient rights, aseptic/sterile technique and infection control best practices.

Excellent written communication skills, computer literate, typing skills, comfortable with Microsoft Office software.

Must have reliable transportation and must be available to travel to all of the various clinical locations to meet business needs as determined by management.

Experience Required

Minimum of 1-2 years’ experience in clinical operations in a fast-paced physician’s practice or clinical site within the Cooper University Healthcare System that included rooming and triaging patients.

Scheduling, registering and working on an electronic health record with knowledge of front desk

Minimum of 1year of experience working with IDX and Epic required.

Education Requirements

High School Diploma or Equivalent required.

Graduate of an MA Clinical Training program required.

License/Certification Requirements

Current documentation of a national certification for the registered medical assistant (RMA) or National Certified Medical Assistant (NCMAor for the certified medical assistant (CMA) or CMAC (Clinical Medical Assistant Certification)

BLS required.