Lead Medical Assistant

Cooper University Health Care; Gloucester City (NJ); On-site; USD 29,000 - 45,000; Full time

Job summary

Cooper Norcross Health seeks a Medical Assistant Supervisor to oversee clinical staff, provide medical assistant support to providers, and ensure patient confidentiality and high-quality customer service. Travel to multiple clinical locations may be required.

Under the Clinic Operations Manager, the incumbent will mentor staff, handle performance items, and support staff training as needed. A clinical training program completion is required and IDX/Epic experience is preferred.

Qualifications

• High School Diploma or equivalent required.
• Graduate of an MA Clinical Training program required.
• Current national certification for CMA/RMA/NCMA preferred.
• BLS required.

Responsibilities

• Supervises clinical staff and provides input on performance evaluations.
• Provides medical assistant support to providers as needed.
• Ensures high level of customer service and patient confidentiality in line with Patient’s Bill of Rights.
• Mentors staff and can provide on-site training.

Education

High School Diploma or Equivalent

MA Clinical Training Program

Tools

IDX

Epic

Job description

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

Under the direction of the manager of clinic operations, functions as a supervisor to clinical staff capable of preparing evaluations and providing in put on performance and administering evaluations. In addition, brings disciplinary items to the manager. Provides medical assistant support to the providers if there is a staffing need. At all times ensures a high level of customer service by providing patient confidentiality and care in accordance with the Patient’s Bill of Rights.

All incumbents must have satisfactorily completed a Cooper IDX training program to include:

Registration, Scheduling, E-Commerce and FSC.

Annual eligibility certification required.

Serves as a mentor and role model and displays Cooper’s Core Values.

Ability to provide on-site training.

Excellent customer service skills; Strong interpersonal and communication skills to interact positively and effectively with patients, visitors and health care team members.

Knowledge of patient rights, aseptic/sterile technique and infection control best practices.

Excellent written communication skills, computer literate, typing skills, comfortable with Microsoft Office software.

Must have reliable transportation and must be available to travel to all of the various clinical locations to meet business needs as determined by management.

Experience Required

Minimum of 1-2 years’ experience in clinical operations in a fast-paced physician’s practice or clinical site within the Cooper University Healthcare System that included rooming and triaging patients.

Scheduling, registering and working on an electronic health record with knowledge of front desk

Minimum of 1year of experience working with IDX and Epic required.

Education Requirements

High School Diploma or Equivalent required.

Graduate of an MA Clinical Training program required.

License/Certification Requirements

Current documentation of a national certification for the registered medical assistant (RMA) or National Certified Medical Assistant (NCMAor for the certified medical assistant (CMA) or CMAC (Clinical Medical Assistant Certification)

BLS required.

Salary Min ($)

USD $21.00

Salary Max ($)

USD $33.00