Lead Medical Assistant

American Family Care; Brockton (MA); On-site; USD 58,000 - 68,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

American Family Care in Brockton is seeking a Lead Medical Assistant to set the standard on the clinical floor. You will lead the MA team, train staff, and ensure smooth patient flow in a high-volume urgent care setting.

The role requires current MA certification (CCMA/CMA/RMA), BLS, and 3+ years of MA experience, with leadership experience and EMR familiarity (Experity) being a plus. Strong communication and calm leadership are essential.

Qualifications

• Current medical assistant certification (CCMA, CMA, or RMA).
• BLS certification is required.
• 3+ years of MA experience, ideally urgent care or fast-paced clinic.
• Experience leading or precepting other MAs.
• DOT specimen collector certification a plus.

Responsibilities

• Lead MA team daily: assignments, patient flow, coverage adjustments.
• Train and precept new MAs and interns; interview and onboard new hires.
• Room patients, obtain vitals and medical history.
• Assist providers with procedures and perform point-of-care testing.
• Support occupational medicine services including DOT physicals.
• Maintain lab quality controls and daily logs for inspections.
• Keep exam rooms stocked and organized.
• Collaborate with Practice Manager and Medical Director on onboarding and quality.

Skills

Certification guidance

Leadership

Communication

Bilingual (bonus)

Education

CCMA CMA RMA

Tools

Exped EMR (Experity)

Job description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

At AFC Urgent Care Brockton, we believe great urgent care starts with a great team. We're looking for an experienced Lead Medical Assistant to set the standard on the clinical floor: someone who is as strong at teaching and organizing as they are at patient care, and who takes pride in a clinic that runs smoothly for patients and staff alike.

What You'll Do

• Lead our medical assistant team day to day: set MA assignments, keep patient flow moving, and adjust coverage for call-outs with the Practice Manager
• Train and precept new MAs and co-op students, help interview and onboard new hires, and serve as the go-to resource for clinical workflows
• Room patients and obtain vitals, medical history, and reason for visit
• Perform point-of-care testing, phlebotomy, EKGs, injections and immunizations, wound care, and splinting, and assist providers with procedures
• Perform drug screen collections and support our occupational medicine services, including DOT physicals
• Run lab quality controls and keep daily logs and checklists current (temperatures, QC, equipment checks, expiration dates) so the clinic is always inspection-ready
• Keep exam rooms, supplies, and inventory stocked and organized
• Partner with the Practice Manager and Medical Director on onboarding, compliance training, and quality improvement

What You Bring

• Current medical assistant certification (CCMA, CMA, or RMA)
• BLS certification
• 3+ years of medical assistant experience, ideally in urgent care or another fast-paced clinical setting
• Experience leading, training, or precepting other medical assistants
• Prior AFC experience strongly preferred; Experity EMR experience a plus
• DOT specimen collector certification a plus
• Bilingual a plus (Haitian Creole, Cape Verdean Creole, Portuguese, or Spanish)
• Calm under pressure, highly organized, and a clear, kind communicator with patients and coworkers

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.