Lead Maximo Technical Analyst

JoCo; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

JoCo is seeking a Lead Maximo Support Analyst responsible for maintaining the Maximo platform, ensuring system stability and usability. The role involves troubleshooting, implementing improvements, and supporting business users.

The ideal candidate will oversee application performance, lead upgrades, collaborate on technical issues, and maintain documentation. A Bachelor’s degree and strong knowledge of Maximo MIF are required, along with experience in application development. Competitive compensation and a commitment to a diverse workplace await you.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Strong knowledge of Maximo Integration Framework and integrations.
• Ability to develop BIRT and ad-hoc reports within Maximo.
• Familiarity with relational databases including scripts, triggers, and stored procedures.
• Experience in application development or programming languages.
• Supporting COTS enterprise applications background.
• Exposure to Maximo MAS 9.0 or integration platforms is a plus.
• ITIL Foundation certification advantageous.
• Willingness to travel occasionally (up to 15%).

Responsibilities

• Oversee the performance, availability, and health of the Maximo application environment.
• Investigate service requests and incidents, diagnose root causes.
• Lead internal initiatives for Maximo upgrades and enhancements.
• Collaborate with business users to resolve technical issues.
• Design and recommend reliable technical solutions.
• Manage application backlogs and documentation.
• Create and maintain technical documentation and deployment guides.
• Assist with major incident response and long-term solutions.
• Support integration and reporting development within Maximo.

Skills

Maximo Integration Framework (MIF)

BIRT reporting

Relational databases

Application development

COTS enterprise applications

Microsoft technologies

Education

Bachelor’s degree in Computer Science, MIS, or related discipline

Job description

The Lead Maximo Support Analyst is a technical expert responsible for maintaining and supporting enterprise applications, with a primary focus on the Maximo platform. This role ensures system stability, performance, and usability while troubleshooting issues, implementing improvements, and assisting business users with technical solutions. The analyst also contributes to system enhancements, documentation, and project initiatives to support operational efficiency.

Responsibilities

• Oversee the performance, availability, and health of the Maximo application environment.
• Investigate service requests and incidents, diagnose root causes, and implement effective resolutions.
• Lead internal initiatives related to Maximo upgrades, improvements, and system enhancements.
• Collaborate with business users to address technical issues impacting operational workflows.
• Design and recommend technical solutions that prioritize reliability, scalability, and maintainability.
• Manage application backlogs and ensure incidents, requests, and updates are properly documented and tracked.
• Create and maintain technical documentation, deployment guides, and operational runbooks.
• Assist with major incident response and contribute to long-term solutions to prevent recurring issues.
• Support integration efforts, reporting development, and configuration within the Maximo ecosystem.

Requirements

• Bachelor’s degree in Computer Science, MIS, or a related discipline (or equivalent experience).
• Strong knowledge of Maximo Integration Framework (MIF) architecture and integrations.
• Ability to develop BIRT and ad-hoc reports within Maximo.
• Familiarity with relational databases, including scripts, triggers, and stored procedures.
• Experience with application development or programming languages.
• Background supporting COTS enterprise applications.
• Exposure to Maximo MAS 9.0, integration platforms such as Boomi, or transportation/logistics systems is a plus.
• ITIL Foundation certification and familiarity with Microsoft technologies are advantageous.
• Willingness to travel occasionally (up to 15%).

You would be really happy here if:

• You excel at analyzing complex problems and developing effective solutions when challenges arise.
• You enjoy diving into intricate technical details and understanding how each component contributes to the bigger picture.

JoCo is an Equal Opportunity Employer. We are committed to providing a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs.