Lead Massage Therapist, Upper West Side

Equinox; New York (NY); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive salary & benefits

Complimentary Club membership

Perks: Personal Training, Pilates, Spa

Job summary

Equinox is seeking a Lead Massage Therapist to join our team in New York. You will lead spa services, welcome members, orient clients to facilities, and oversee daily operations while delivering high‑quality massage treatments.

The role requires NY Massage Therapy License, leadership experience, superb customer service and teamwork. Expect up to 20 treatments per week, marketing outreach, inventory oversight, and a collaborative, high‑performance environment.

Qualifications

• Must possess a NY Massage Therapy License.
• Management or leadership experience required.
• Excellent customer service and communication skills.
• Friendly, outgoing personality and team player.
• Efficient and productive in a fast-paced environment.

Responsibilities

• Interview, hire and coach staff members.
• Outreach marketing for the spa.
• Manage daily operations including inventory, client relationships, and achieving financial goals.
• Perform up to 20 treatments per week.
• Provide orientation tour and explain spa amenities to guests.
• Describe spa treatments, packages, services, facility features, and hours.
• Actively promote spa services and programming promotions.
• Handle guests' questions professionally and maintain a clean environment.

Skills

Leadership

Customer service

Communication

Team player

Fast-paced environment

Education

NY Massage Therapy License

Job description

OUR STORY

Equinox Group is a high-growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands,

Company Description

OUR STORY

Equinox Group is a high-growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands, SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.

OUR CODE

We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, living ahead of the moment in fashion, culture and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company.

If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.

Job Description

We are looking for an energetic, creative, and enthusiastic Lead Massage Therapist to join the Equinox team! This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization.

The Lead Massage Therapist is responsible to help ensure a memorable experience for our members and clients. This includes greeting members as they enter the facilities, orienting spa clients to the spa facilities, and providing services to clients.

Job responsibilities include but are not limited to the following:

• Interview, hire and coach staff members
• Outreach marketing for the spa
• Manage daily operations including inventory management, client relationships, and driving the business to achieve financial goals and budgets
• Perform up to 20 treatments per week
• Provide orientation tour, explaining spa amenities offered and answering guests' questions
• Provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation
• Actively promote the spa, treatments, services, sessions, and retail, as well as programming promotions.
• Handle guests' questions and concerns professionally and courteously
• Maintain a safe, clean, and well-organized spa environment through consistent monitoring of the locker/facility area

Qualifications

The successful candidate must have the following experience, skills, and education:

• Must possess a valid NY Massage Therapy License
• Management or leadership experience
• Enthusiasm and possession of excellent customer service skills
• Must enjoy working with people with a friendly and outgoing personality
• Able to be efficient and productive in a fast-paced environment
• Basic math and money handling skills
• Excellent communication, listening, and computer skills
• Must be a team player

Pay Transparency: $48.50 per session, $20.00/hr (non session work), ability to earn bonus pay

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer competitive salaries, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.