Lead Maintenance Technician

NAI Burns Scalo; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

NAI Burns Scalo in Pittsburgh seeks a Lead Building Maintenance Technician to oversee daily maintenance, repair, and operation of properties, while leading a team of technicians. The role ensures building systems operate safely, efficiently, and reliably for tenants and staff.

You will assign preventive maintenance, troubleshoot issues, and provide hands-on support as needed. Strong leadership, communication, and organizational skills are essential.

Qualifications

• High school diploma or GED required; technical training or a related associate degree preferred.
• At least 5 years of building maintenance or facilities operations experience preferred.
• Experience leading, supervising, or training maintenance technicians.
• Working knowledge of HVAC, electrical, plumbing, mechanical systems, and general building repairs.
• Knowledge of workplace safety practices, building codes, and facility operating procedures.
• Strong troubleshooting, problem-solving, communication, and organizational skills.
• Ability to prioritize multiple tasks and respond effectively to emergencies.
• Ability to work independently while managing and supporting a maintenance team.

Responsibilities

• Lead, supervise, and coordinate daily activities of building maintenance technicians.
• Assign work orders and maintenance tasks based on priorities and skill levels.
• Monitor work quality, productivity, attendance, and completion of tasks.
• Train, mentor, and support technicians to improve technical skills and performance.
• Communicate daily priorities, ongoing projects, and building concerns in regular team meetings.
• Coordinate inspections, repairs, and service calls with outside contractors and vendors.

Skills

Leadership

Team management

Troubleshooting

Communication

Organizational skills

Education

High school diploma or GED

Associate degree in facilities maintenance, HVAC, electrical, or related field

Tools

HVAC systems

Electrical systems

Plumbing systems

Building automation systems

Job description

Description

The Lead Building Maintenance Technician is responsible for overseeing the daily maintenance, repair, and operation of the properties and leading a team of maintenance technicians. This position ensures that all building systems, equipment, and facilities operate safely, efficiently, and reliably.

The Lead Technician assigns and coordinates preventive maintenance, troubleshoots building system issues, and provides hands-on technical support when necessary. This role requires strong leadership, communication, organizational, and technical skills to maintain a safe, comfortable, and professional working environment for tenants, employees, and visitors.

Team Leadership and Supervision

• Lead, supervise, and coordinate the daily activities of building maintenance technicians.
• Assign work orders and maintenance tasks based on priorities, urgency, and technician skill levels.
• Monitor work quality, productivity, attendance, and completion of assigned tasks.
• Train, mentor, and support technicians to improve technical skills and job performance.
• Conduct regular team meetings and communicate daily priorities, ongoing projects, and building concerns.
• Promote teamwork, accountability, professionalism, and a strong safety culture.
• Assist the Facilities Manager or Property Manager with staff scheduling, performance evaluations, and training.

Building Maintenance and Operations

• Oversee the operation, maintenance, and repair of building systems, including HVAC, electrical, plumbing, lighting, and mechanical equipment.
• Ensure preventive maintenance schedules are completed and documented.
• Perform hands-on repairs and troubleshooting when needed.
• Monitor building automation systems, temperature controls, and other operational equipment.
• Inspect mechanical rooms, electrical rooms, common areas, restrooms, and tenant spaces to identify maintenance needs.
• Coordinate inspections, repairs, and service calls with outside contractors and vendors.
• Respond to emergency maintenance situations, equipment failures, leaks, power issues, and other building-related problems.

Work Orders and Preventive Maintenance

• Review, prioritize, assign, and track maintenance work orders.
• Ensure work orders are completed accurately and within established deadlines.
• Maintain maintenance logs, equipment records, inspection reports, and preventive maintenance documentation.
• Identify recurring maintenance issues and recommend long-term solutions.
• Communicate work order status and service interruptions to management and affected occupants.

Vendor and Project Coordination

• Coordinate contractor access, service visits, and repair activities.
• Monitor vendors work to ensure it meets building standards and is completed properly.
• Assist with building improvement projects, equipment replacements, renovations, and tenant fit-outs.
• Track maintenance supplies, tools, equipment, and parts inventory.
• Recommend equipment upgrades, repairs, and maintenance improvements to management.

Customer Service and Communication

• Maintain a professional and service-oriented relationship with tenants, occupants, vendors, and building management.
• Respond promptly to maintenance requests, complaints, and building comfort concerns.
• Keep management informed of significant repairs, equipment failures, safety concerns, and project delays.
• Ensure maintenance staff conduct themselves professionally while working in occupied office spaces.
• Assist technicians with the 10-year Capital Plan.

Requirements

Qualifications

• High school diploma or GED required, technical training or an associate degree in facilities maintenance, HVAC, electrical, or a related field preferred.
• At least 5 years of building maintenance or facilities operations experience preferred.
• Previous experience leading, supervising, or training maintenance technicians.
• Working knowledge of HVAC, electrical, plumbing, mechanical systems, and general building repairs.
• Knowledge of workplace safety practices, building codes, and facility operating procedures.
• Strong troubleshooting, problem-solving, communication, and organizational skills.
• Ability to prioritize multiple tasks and respond effectively to emergencies.
• Ability to work independently while managing and supporting a maintenance team.

Preferred Certifications

• EPA Section 608 certification for applicable refrigerant-handling duties.
• HVAC, electrical, plumbing, or building maintenance certifications.
• OSHA safety training.
• CPR/First Aid certification.

Performance Expectations

The Lead Building Maintenance Technician is expected to:

• Provide effective leadership and direction to the maintenance team.
• Ensure work orders are completed safely, accurately, and on time.
• Maintain reliable operation of building systems and equipment.
• Reduce recurring equipment failures through preventive maintenance.
• Maintain accurate maintenance records and inspection documentation.
• Promote a safe, clean, and professional building environment.
• Communicate effectively with management, tenants, contractors, and team members.
• Demonstrate accountability, initiative, and strong technical judgment.