Lead Maintenance Technician

JLL; Minneapolis (MN); On-site; USD 75,000 - 110,000; Full time

Job summary

JLL in Minneapolis, MN seeks a seasoned facilities maintenance supervisor to lead hands-on technical work and manage a team across HVAC, electrical, and plumbing systems. You will balance daily operations with long-term maintenance planning, ensuring high reliability and client satisfaction.

The role emphasizes safety, regulatory compliance, and excellence in work order management, with collaboration across vendors and internal teams to meet service expectations.

Qualifications

• 5-7 years hands-on technical experience in facility maintenance or related field
• 2-3 years supervisory/lead technician experience
• Proven troubleshooting and repair skills for building systems (HVAC, electrical, plumbing)
• Valid driver's license with clean record
• Trade licenses/certifications in HVAC, electrical, or plumbing as required by local jurisdiction
• Strong proficiency with maintenance management software and digital work order systems
• Ability to read technical drawings, schematics, and manuals
• Physical ability to lift up to 50 lbs and work in varied conditions
• Ability to climb ladders/scaffolding and work in confined spaces
• Strong communication to coordinate across teams and interact with clients
• Commitment to workplace safety and regulatory compliance

Responsibilities

• Supervise daily maintenance team activities: assignments, scheduling, performance management; provide hands-on leadership for troubleshooting and repairs
• Oversee preventive maintenance programs; ensure safety standards and regulatory compliance
• Manage work order systems to track and prioritize facility needs
• Interpret drawings, schematics, and manuals to diagnose issues and plan repairs; conduct QA inspections
• Train and mentor technicians; respond to emergencies and coordinate urgent repairs to minimize downtime
• Maintain documentation of activities, equipment records, and inventory; coordinate with vendors/contractors for specialized work

Job description

What this job involves:

Lead facility maintenance operations to ensure optimal building performance and system reliability. This supervisory role combines hands‑on technical expertise with team leadership responsibilities, overseeing maintenance teams to deliver exceptional service across JLL's managed properties. The position requires both strategic planning and direct involvement in complex troubleshooting and repairs, balancing day‑to‑day operational needs with long‑term maintenance program development.

Your day-to-day tasks will include:

• Supervise and coordinate daily maintenance team activities including work assignments, scheduling, and performance management while providing hands‑on technical leadership for troubleshooting and repairs across building systems including HVAC, electrical, and plumbing.
• Oversee preventive maintenance programs ensuring compliance with safety standards and regulatory requirements. Manage work order systems and maintenance management software to track and prioritize facility needs.
• Interpret technical drawings, schematics, and equipment manuals to diagnose issues and plan repairs. Conduct quality assurance inspections to ensure work meets JLL standards and client expectations.
• Train and mentor maintenance technicians to develop team capabilities and improve performance. Respond to emergency situations and coordinate urgent repairs to minimize building downtime.
• Maintain accurate documentation of maintenance activities, equipment records, and inventory management. Partner with vendors and contractors to ensure timely completion of specialized maintenance work.

Minimum Requirements:

• 5‑7 years of hands‑on technical experience in facility maintenance, building systems, or related technical field
• 2‑3 years of proven supervisory or lead technician experience with responsibility for team coordination and performance management
• Demonstrated expertise in troubleshooting and repairing building systems (HVAC, electrical, plumbing)
• Valid driver's license with clean driving record
• Relevant trade licenses or certifications as required by local jurisdiction (HVAC, electrical, or plumbing certifications)
• Strong proficiency with maintenance management software systems and digital work order platforms
• Ability to read and interpret technical drawings, schematics, blueprints, and equipment manuals
• Physical capability to lift up to 50 pounds and work in various environmental conditions
• Ability to climb ladders and scaffolding, stand or walk for extended periods, and work in confined spaces
• Strong communication skills with ability to coordinate across teams and interact professionally with clients
• Commitment to workplace safety and regulatory compliance

Preferred Qualifications:

• Additional trade certifications beyond minimum requirements (e.g., multiple disciplines)
• Experience managing facilities in commercial real estate or corporate environments
• Knowledge of building automation systems (BAS) and energy management platforms
• OSHA safety certifications or equivalent safety training credentials
• Experience with budget management and cost control for maintenance operations
• Familiarity with sustainable building practices and LEED operations
• Bilingual capabilities to support diverse workforce and client needs

Location & Schedule:

Minneapolis, MN – 1st Shift