Lead Luxury Retail Team – Assistant Store Manager

kate spade new york; Braintree (MA); On-site; USD 26,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Employee discount

Job summary

Coach is a global fashion house renowned for its expression of individuality and luxury retail experience. We seek an Assistant Store Manager to partner with the Store Manager to drive sales, operations, and team development on the floor, while upholding Coach’s service standards and brand integrity.

You will lead by example, delivering exceptional customer experiences, training and guiding staff, and executing strategies that align with district and corporate goals.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross‑functional projects.

Skills

Leadership experience

Customer focus

Team motivation

Communication skills

Omni-channel / clienteling

Adaptability

English proficiency

Tools

Microsoft Office

Job description

Coach is a global fashion house renowned for its expression of individuality and luxury retail experience. We seek an Assistant Store Manager to partner with the Store Manager to drive sales, operations, and team development on the floor, while upholding Coach’s service standards and brand integrity.

You will lead by example, delivering exceptional customer experiences, training and guiding staff, and executing strategies that align with district and corporate goals.