Lead Luxury Property Manager - 266-Unit Class A

MSB Resources; Edgewater (NJ); On-site; USD 85,000 - 110,000; Full time

Job summary

MSB Resources seeks a hands-on Property Manager for a 266-unit luxury Class A multifamily community in Edgewater, NJ. You will lead daily operations, manage leases, renewals, and resident relations, ensuring exceptional service and asset protection.

The ideal candidate has 2+ years of Property Manager experience in luxury properties, strong customer service and leadership skills, and the ability to collaborate across teams in a fast-paced environment.

Qualifications

• 2+ years of Property Manager experience in market-rate multifamily; experience with a comparable asset is strongly preferred.
• Experience managing Class A, luxury, high-end, or service-oriented multifamily communities is a major plus.
• Greater NYC metropolitan market experience is required.
• Strong knowledge of lease renewals, resident relations, leasing follow-up, collections, move-ins, and move-outs.
• Exceptional customer service and resident retention skills.
• Strong written and verbal communication skills.
• Professional, polished presence and the ability to interact confidently with a high-end resident demographic.

Responsibilities

• Lead Daily Property Operations: Oversee the day-to-day operation of a 266-unit luxury multifamily community, ensuring the property consistently meets high standards for service, appearance, and performance.
• Elevate the Resident Experience: Build strong relationships with residents and provide responsive, professional service that reflects the community’s premium positioning.
• Drive Resident Retention: Take an active role in lease renewals, resident satisfaction, and retention strategies, particularly important in a higher-rent, high-service environment.
• Support Leasing & Occupancy: Partner with the leasing team on follow-up, prospect conversion, occupancy, and overall leasing performance.
• Manage Collections: Monitor rent collections, follow-up on outstanding balances, and address issues professionally and consistently.
• Oversee Lease Administration: Manage lease-related activities, renewals, move-ins, move-outs, and compliance with applicable policies and regulations.
• Lead & Develop the Onsite Team: Provide direction, coaching, accountability, and support while maintaining a positive and respectful team environment.
• Maintain Property Standards: Ensure the community, amenities, common areas, and grounds are maintained to the high standards expected of a Class A luxury property.
• Resolve Resident Concerns: Address questions, complaints, and service issues quickly and professionally, balancing resident satisfaction with sound business judgment.
• Collaborate Across Teams: Work closely with leasing, maintenance, and other onsite personnel to keep operations running smoothly and provide a seamless resident experience.
• Manage Vendors & Partners: Maintain productive relationships with vendors and service providers and ensure work is completed to expectations.
• Monitor Property Performance: Stay organized around reporting, operational priorities, financial performance, and other key property management responsibilities.

Skills

Property management

Leadership

Customer service

Resident relations

Lease administration

Team leadership

Organizational skills

Property management software

Tools

Property management software

Job description

MSB Resources seeks a hands-on Property Manager for a 266-unit luxury Class A multifamily community in Edgewater, NJ. You will lead daily operations, manage leases, renewals, and resident relations, ensuring exceptional service and asset protection.

The ideal candidate has 2+ years of Property Manager experience in luxury properties, strong customer service and leadership skills, and the ability to collaborate across teams in a fast-paced environment.