Lead Locksmith Technician

FlyLock Security Solutions; Antioch (CA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Free uniforms

Health insurance

Paid time off

Vision insurance

Job summary

FlyLock Security Solutions Oakland is seeking a Lead Locksmith Technician to join our hands-on team. You will install, repair and maintain commercial and residential hardware, manage master key systems, and work on access control hardware.

The role requires strong customer service, independence and teamwork, and safety on ladders. Franchise responsibilities include handling on-site visits and emergency service orders, with training and career growth opportunities.

Qualifications

• Minimum of 2 years experience in locksmithing, access control, door hardware, and related trades.
• Strong verbal and written communication with customers and partners.
• Ability to manage multiple functions and stay organized in a fast-paced environment.
• Able to work safely on ladders and follow company policies.

Responsibilities

• Perform emergency work orders for commercial clients.
• Install, repair, and maintain commercial and residential hardware.
• Experience with Safe and Card Access is a plus.
• Install, repair, and maintain access control hardware.
• Modify hardware for locks and create/master key systems.
• Read instructions and communicate effectively with customers.

Skills

Communication

Multi-tasking

Organizational skills

Independent work

Teamwork

Driving

Tools

Access control hardware

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

Job Title

Lead Locksmith Technician

Reports To

General Manager or Franchise Owner

Key Areas of Responsibility

The Lead Locksmith Technician position is an integral part of Flylock Security Solution Oakland and is key to the growth of the company. All Lead Locksmiths must have the ability to work well in a high‑paced working environment. The individual must work well as part of the team and independently from the FlyLock owner. The Lead Locksmith position is a hands‑on technical position geared toward an individual who has a technical mindset. Ideal candidates will have locksmithing knowledge and demonstrate the ability to learn new technical methods and techniques.

Responsibilities

• Ability to perform emergency work orders, for commercial clients only.
• Ability to install, repair, and maintain Commercial and Residential hardware.
• Safe and Card Access experience is a Huge Plus.
• Ability to install, repair, and maintain Access Control Hardware.
• Ability to modify hardware for locks.
• Ability to create and maintain master key systems.
• Residential & Commercial Lock re‑keying/ Perform Pining of locks.
• Ability to interpret a variety of instructions in written, diagram, or schedule form.
• Ability to troubleshoot with a variety of variables in situations.
• Ability to clean, maintain, adjust, calibrate & service equipment used.
• Ability to read operating and maintenance instructions, and procedure manuals.
• Ability to write simple correspondence.
• Ability to effectively present information to customers & commercial clients.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to cut keys by code.

Operations Support

• Receive verbal instructions from Management or Clients/Customers.
• Perform small projects as directed by Management.
• Complete and submit paperwork accurately and on time.

Qualifications, Knowledge, and Skills

• Minimum of 2 years experience in technical hands‑on field experience in locksmithing, access control, door hardware, and other skilled trades.
• Good relationship‑building skills with a diverse population including all customers’ partners, technicians, and all other company employees.
• Good verbal and communication skills.
• Ability to manage multiple functions at the same time.
• Good organizational skills.
• Able to work with minimal supervision.
• Capable of working effectively as part of a team.
• Able to work safely on ladders.
• Ability to drive in compliance with company vehicle policy.
• Provide a high level of timely & accurate customer service.
• Communicates effectively with the client to determine what services are needed.
• Respond to general inquiries from customers/clients.

Physical Requirements

• Must be able to fluently understand, speak, and write English.
• Ability to push, pull, and lift at least 50 lbs.
• Ability to kneel, crouch and stoop.
• Ability to reach above and below the shoulders.
• Ability to use hands and fingers to grasp, twist, and pull.
• Ability to climb a ladder and work above ground.
• Withstand external weather conditions year-round.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to FlyLock Security Solutions Corporate.