Lead Loan Servicing

City National Bank; Los Angeles (CA); On-site; USD 54,000 - 86,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

Generous 401(k) matching

Tuition reimbursement

Valued Time Away benefits

Fertility benefits

Career Mobility support

Job summary

City National Bank in Los Angeles seeks a Lead Loan Servicing professional to oversee a centralized team responsible for loan boarding and ongoing servicing. You will ensure data integrity and maintain productivity and quality in line with SLA standards.

The role requires a Bachelor’s degree (or equivalent) and at least 3 years of loan servicing experience, with strong knowledge of servicing regulations and core systems. Competitive salary and comprehensive benefits accompany this position.

Qualifications

• Bachelor's Degree or equivalent.
• Minimum of 3 years of loan servicing experience.
• Knowledge of loan servicing, Regulations B, O and Z and their impact on portfolios and core systems.
• Strong organizational, project and time management skills.
• Ability to present ideas, obtain concurrence and resolve conflicts within the unit.

Responsibilities

• Oversee daily activities of assigned staff and monitor workflow.
• Maintain data integrity, productivity and quality per SLA.
• Review loan/lease packages for accuracy before boarding.
• Resolve accounting/collateral inquiries (e.g., interest accruals, amortization).
• Address system exceptions and ensure data accuracy and compliance.
• Review and approve daily balancing sheets and assist staff as needed.

Skills

Loan servicing knowledge

Regulatory knowledge

Organizational skills

Communication

Education

Bachelor's degree or equivalent

Job description

LEAD LOAN SERVICING

WHAT IS THE OPPORTUNITY?

This position will oversee the activities for an assigned team in a centralized Loan Servicing unit that is responsible for all loan boarding and servicing activities of the Bank. Responsibilities include establishing and maintaining loss prevention controls, developing and implementing procedures, monitoring compliance, ensuring data integrity and keeping productivity and quality control on target. Provides support and assistance to other operational areas of the department as needed.

WHAT WILL YOU DO?

• Oversee the daily activities of assigned staff in the unit; monitors workflow for bottlenecks and/or inefficiencies.
• Maintains data integrity, productivity and quality control in accordance with established Service Level Agreement (SLA) standards.
• Reviews incoming loan and/or lease packages for accuracy and appropriate authorization and documentation prior to boarding to appropriate system of record (e.g., STUCKY, M&I, AFS, LeasePak, BankCard etc.).
• Researches and resolves accounting/collateral inquiries (e.g., interest accrual/adjustments, amortization schedules, rate indexes, other monetary transactions, etc.)
• Follows-up on various system exception reports to ensure data integrity and compliance with Bank requirements.
• Reviews and approves daily balancing sheets for staff. Ensures that the daily balancing sheets are complete, accurate and in balance. Provides assistance to staff as needed to help balance end of day transactions and input.
• Coordinates and/or participates in various operational and compliance audits conducted in the unit. Prepares responses to audit findings, develops and implements process and procedure enhancements to reduce risk findings surfaced by the audit group(s).
• Maintains a proactive commitment to established bank programs, such as Community Reinvestment Act (CRA) and affirming actions.
• Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.).
• Completes all special projects as requested.
• Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
• All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent
• This level generally requires a minimum of 3 years of loan servicing experience.

Additional Qualifications

• Demonstrated knowledge of all aspects of loan servicing, Regulations B, O and Z and their impact on portfolios, and core systems platforms, loan systems and outsourcing solutions applicable to the Bank’s diverse loan servicing requirements.
• Good organizational, project and time management skills.
• Ability to present ideas, obtain concurrence and resolve conflicts within the supervised unit.

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $53,955 - $86,177 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.