Production Support Specialist III

City National Bank; Los Angeles (CA); On-site; USD 70,088,000 - 105,132,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Tuition reimbursement

Time off

Job summary

City National Bank is seeking a Production Support Specialist III in Los Angeles, CA. The role focuses on reviewing small business consumer, line and loan requests, ensuring documentation completeness, and supporting underwriting processes within Small Business/Consumer and Commercial Operations.

Responsibilities include managing workflow, initiating third-party orders, and providing guidance and audit support. Requires 3+ years mortgage or commercial experience and strong administrative skills.

Qualifications

• Bachelor's degree or equivalent.
• Minimum 3 years of recent mortgage or commercial experience.
• Minimum 3 years of administrative/office clerk experience.

Responsibilities

• Review files to ensure credit, income, and asset documents are complete.
• Receive and upload loan conditions/documents.
• Use pipeline reports to manage and prioritize daily workflow.
• Initiate third-party orders (appraisals, title, flood, insurance, credits, verifications of employment).
• Send letters to clients to maintain regulatory compliance.
• Verify and input loan information into the loan origination system.
• Provide guidance and training and assist with audit reviews.
• Follow up for trailing documents.
• Other duties as assigned.

Skills

Attention to detail

Multitasking

Written communication

Verbal communication

Time management

Problem solving

Stress management

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Loan Origination System

Job description

PRODUCTION SUPPORT SPECIALIST III

WHAT IS THE OPPORTUNITY?

The Production Support Specialist III is responsible for reviewing all small business consumer, line and loan requests including real estate transactions of all complexity levels ensuring files are complete with all applicable documentation required for a decision to be rendered prior to underwriting within the Small Business/Consumer and Commercial Operations groups. In addition, the Production Support Specialist III supports the department providing guidance, training and assisting with audit reviews if needed.

WHAT WILL YOU DO?

• Review files submitted by business units to ensure all credit, income, and asset documentation is complete.
• Receives and uploads conditions/documents pertaining to loans.
• Utilize pipeline reports to effectively manage and prioritize daily workflow.
• Initiates third party orders such as but not limited to appraisal, title, flood, insurance, credit, verifications of employment..
• Send various letters to clients to ensure City National Bank remains in compliance with all federal, state, and local regulations.
• Review and clear conditions within authority.
• Perform routine data entry and validation tasks.
• Follows up for trailing docs as needed.
• Verifies and inputs loan information accurately into loan origination system.
• Provides guidance, training and performs audit reviews reporting results to Management as needed.
• Other duties as assigned by management.
• Review files submitted by business units to ensure all credit, income, and asset documentation is complete.
• Receives and uploads conditions/documents pertaining to loans.
• Utilize pipeline reports to effectively manage and prioritize daily workflow.
• Initiates third party orders such as but not limited to appraisal, title, flood, insurance, credit, verifications of employment..
• Send various letters to clients to ensure City National Bank remains in compliance with all federal, state, and local regulations.
• Review and clear conditions within authority.
• Perform routine data entry and validation tasks.
• Follows up for trailing docs as needed.
• Verifies and inputs loan information accurately into loan origination system.
• Provides guidance, training and performs audit reviews reporting results to Management as needed.
• Other duties as assigned by management.

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 3 years of recent mortgage or commercial experience.
• Minimum 3 years of administrative/office clerk experience.

Additional Qualifications

• Ability to identify and resolve problems in a timely manner.
• Strong attention to detail and accuracy.
• Ability to maintain high levels of performance, especially in stressful situations.
• Excellent written and verbal skills.
• Excellent organizational skills.
• Ability to multi-task and work in a deadline driven environment.
• Strong knowledge of federal/state regulatory policies and procedures.
• Proficient PC skills, including Microsoft Office and Loan Origination systems.
• Ability to identify and resolve problems in a timely manner.
• Strong attention to detail and accuracy.
• Ability to maintain high levels of performance, especially in stressful situations.
• Excellent written and verbal skills.Excellent organizational skills.
• Ability to multi-task and work in a deadline driven environment.
• Strong knowledge of federal/state regulatory policies and procedures.
• Proficient PC skills, including Microsoft Office and Loan Origination systems.

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $24.46 - $36.69 per hour. Exact compensation may vary based on skills, experience, and location.

Benefits and Perks

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.