Lead Litigation Support Case Manager

Array; United States; On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Competitive Pay & Quarterly Incentives

Comprehensive Benefits

401k & Wellbeing Programs

Paid Time Off & Holidays

Professional Development Opportunities

Job summary

Array is seeking a Case Manager (Team Lead) to oversee escalated client issues and manage a team of Records Retrieval Specialists. This role ensures efficiency and compliance across the records collection lifecycle while maintaining client satisfaction.

The ideal candidate will have over 3 years of experience in records retrieval, with strong communication and analytical skills to support operational success.

Qualifications

• 3+ years of experience in records retrieval or legal operations.
• 1+ years in a supervisory or team lead role.
• Strong written and verbal communication skills.

Responsibilities

• Oversee and manage escalated client issues and performance metrics.
• Communicate resolution plans to clients and internal stakeholders.
• Provide oversight and coaching to Records Retrieval Specialists.

Skills

Records retrieval

Team leadership

Analytical skills

Communication skills

Tools

Case management systems

Document management platforms

Job description

Array is seeking a Case Manager (Team Lead) to oversee escalated client issues and manage a team of Records Retrieval Specialists. This role ensures efficiency and compliance across the records collection lifecycle while maintaining client satisfaction.

The ideal candidate will have over 3 years of experience in records retrieval, with strong communication and analytical skills to support operational success.