Lead Lift Operator

Priority Dispatch Corp.; Northern (KY); Hybrid; USD 30,000 - 33,000; Full time

Job summary

Powder Mountain in Utah is seeking a Lead Lift Operator for the Lift Operations team. This seasonal role (FT & PT) requires safe operation of lifts, loading and unloading guests, and strict adherence to safety protocols at elevations around 9,000 ft.

You will maintain lift areas, document daily logs, coordinate with Ski Patrol and maintenance for guest safety, and provide excellent service while you help guests navigate the mountain and weather conditions.

Qualifications

• Experience working in a guest facing role.
• Desire to be positive and motivated during busy season and inclement weather.
• Desire to work at 9,000ft in exposed weather conditions.
• Ability to work early mornings for lift start up.
• Communicate professionally with all Powder Mountain departments.
• Be polite and friendly to team members, other departments, and guests.
• 18 years of age or older.
• Ability to work occasional overtime, evenings, weekends and holidays as requested.
• Great attitude, positive mindset.
• Ability to ski/snowboard to all lifts located throughout Powder Mountain.

Responsibilities

• Operate lift, load guests, and follow safety protocols.
• Alert Lift Maintenance and Lift Operations Manager when equipment fails.
• Partner with Ski Patrol for guest safety.
• Follow lift training and procedures.
• Maintain lift signs and keep work area clean.
• Understand multiple lift types and use them safely across Powder Mountain.
• Safely load and unload guests from lifts.
• Ensure efficient and friendly management of assigned lift and staff.
• Submit Daily Logs, Stop Logs and EoD logs as required.
• Welcome guests and manage mountain access with courteous service.

Skills

Guest-facing experience

Customer service mindset

Strong communication

Positive attitude

Early mornings

Ski/snowboard ability

Team collaboration

Tools

Line Control Module (LCM)

Axess gates

RFID system

Job description

Job Details

Job Location: Powder Mountain - Eden, UT 84310

Salary Range: $22.00 - $24.00 Hourly

About this Role

Job Title: Lead Lift Operator

Department: Lift Operations

Status: Seasonal (FT & PT)

Reporting To: Manager of Lift Operations

Key Responsibilities

• Operate lift, set up life maze, load and unload guests, follow safety protocols.


• Alert Lift Maintenance and Lift Operations Manager when equipment fails.


• Partner with Ski Patrol for guest safety.


• Follow all lift training and procedures.


• Abide to Powder Mountain uniform, grooming, and conduct code.


• Exemplify a cheerful outlook and willingness to assist guests of all ages and abilities.


• Maintain the ramp, maze, loading and unloading areas.


• Shovel snow when needed.


• Maintain all lift signs (ANSI and informational).


• Ensure a clean workspace in all lift shacks.


• Has a thorough understanding of multiple types of lifts and can be used at any of the 5 types of lifts present at Powder Mountain.


• Responsible for safely loading and unloading guests from lifts.


• Must understand all of the activities involved in running their assigned lift including operation, loading, crowd control, and all safety protocols.


• Responsible for ensuring the efficient and friendly management of their assigned lift and staff.


• Ensures that all paperwork (i.e. Daily Logs, Stop Logs, EoD logs) are filled out and submitted in accordance with procedures.


• Additional responsibilities as needed:
  
  
  
  • Welcome Guests: Actively greet every guest with a friendly and positive demeanor, setting the tone for their mountain experience.
  
  
  • Manage Mountain Access: Efficiently monitor guest tickets and passes, ensuring proper mountain access while maintaining smooth and organized lift lines.
  
  
  • Provide Expert Information: Be a go-to resource for guests, offering accurate information about resort services, products, sales locations, and mountain wayfinding.
  
  
  • Resolve Issues: Skillfully address guest inquiries, troubleshoot RFID card issues, help with Bluetooth issues and calmly de-escalate situations when necessary, ensuring guest satisfaction.
  
  
  • Maintain Safety & Efficiency: Monitor and maintain safe snow levels in lift line mazes, optimize maze layouts for maximum efficiency, and promptly report any emergencies or accidents.
  
  
  • Operate Equipment: Utilize and troubleshoot Line Control Module (LCM), hand scanner hardware, Axess gates and understand our online sales portal to assist guests effectively.
  
  
  • Navigate the Mountain: Safely ski or snowboard designated routes to and from assigned chairlifts.
  
  
  
  

Requirements and/or Qualifications

• Experience working in a guest facing role.


• Desire to be positive and motivated during busy season and inclement weather.


• Desire to work at 9,000ft in exposed weather conditions.


• Ability to work early mornings for lift start up.


• Communicate professionally with all Powder Mountain departments.


• Be polite and friendly to team members, other departments, and guests.


• 18 years of age or older.


• Ability to work occasional overtime, evenings, weekends and holidays as requested.


• Great attitude, positive mindset.


• Ability to ski/snowboard to all lifts located throughout Powder Mountain.

Physical Requirements

• Full range of body movements


• Reach, push, pull, lift, and carry objects that may be heavy (40+lbs)


• Prolonged periods of standing, walking, bending, and twisting


• Walk on even/uneven/slippery terrain


• Climb/descend stairs/ladders


• Manual dexterity to operate manual tools and power equipment on a constant basis


• Safely handle hazardous materials

Working Environment

Work is performed primarily outside and is exposed to extreme temperatures, sun and wind exposure, inclement weather (rain, snow, ice), high altitudes (9,000ft+), noise, and moving machines/equipment. Work performed inside requires full attentiveness to individuals riding the lift and weather conditions.

Company Background

Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.

We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams