Lead Lifecycle Process Lead

Pearson; Honolulu (HI); Remote; USD 90,000 - 95,000; Full time

Job summary

A global education company is seeking a Lead Lifecycle Process Lead to optimize the B2B lead lifecycle from engagement to revenue. The role focuses on cross-functional collaboration and strategic process alignment essential for marketing success. Ideal candidates should have 5+ years in marketing or revenue operations and be proficient in Salesforce. The position offers a competitive salary ranging from $90,000 to $95,000 annually and is eligible for an incentive program.

Qualifications

• 5+ years in marketing operations, revenue operations, or demand generation roles.
• Deep understanding of B2B lead management and lifecycle stages.
• Practical experience with Salesforce Marketing Cloud and Sales Cloud preferred.
• Ability to drive cross-functional process alignment in complex environments.
• Demonstrated skills in identifying, defining, and solving operational problems.

Responsibilities

• Own the marketing lead lifecycle from engagement through MQL.
• Co-develop the lead process strategy with Rev Ops.
• Monitor lead process performance to identify breakdowns.
• Lead training and onboarding efforts for marketers on lead management.

Skills

Marketing operations

Revenue operations

Demand generation

Salesforce Marketing Cloud

Salesforce Sales Cloud

Communication skills

Interpersonal skills

Stakeholder engagement

Job description

Join to apply for the Lead Lifecycle Process Lead role at Pearson.

The Lead Lifecycle Process Lead is part of the Intelligent Marketing Services (IMS) leadership team and is responsible for collaborating across teams to design, govern, and optimize the full B2B lead lifecycle—from initial engagement to closed‑won revenue. This cross‑functional leadership role focuses on process, strategy, and enablement—not a technical platform administration role. By aligning and enabling consistent lead flows and ways of working, this role is critical to the Marketing & Communications team's ability to grow and document its impact on the sales pipeline.

Key Responsibilities

• Own the marketing‑owned lead lifecycle (from engagement through MQL), ensuring proper campaign‑to‑CRM alignment and sales handoff preparation
• Co‑develop the end‑to‑end lead process strategy with Rev Ops, aligning on funnel stages (MQL pipeline), routing, SLAs, and qualification logic
• Partner with Rev Ops and OCTO teams to align on Salesforce configuration, data models, lead stages, funnel logic and reporting
• Collaborate with the IMS Martech and IMS Performance & Impact teams to establish consistent lead lifecycle key metrics; optimize consistent approaches to campaign setup, UTM parameters, lead scoring, and attribution modeling to enable consistent and trusted lead lifecycle performance reporting
• Identify and streamline manual lead management workflows leveraging marketing automation and agentic AI
• Create and enforce lead handling SLAs, scoring models, routing rules, and feedback loops
• Monitor lead process performance to identify and remediate breakdowns (e.g., routing failures, duplicate records, aging MQLs)
• Develop and maintain lifecycle documentation, campaign setup playbooks, and best practice guidance
• Lead training and onboarding efforts for marketers and cross‑functional GTM partners on lead lifecycle & management best practices
• Represent the lead lifecycle in leadership and cross‑functional forums, driving continuous improvement in conversion, velocity, and revenue contribution

Qualifications

• 5+ years in marketing operations, revenue operations, or demand generation roles
• Deep understanding of B2B lead management, lifecycle stages, and funnel metrics
• Practical experience with Salesforce Marketing Cloud, Sales Cloud and related technology strongly preferred
• Proven ability to drive cross‑functional process alignment in complex environments
• Demonstrated ability to identify, define, and solve complex operational problems
• Process‑oriented thinker who sees how systems, tools, and people intersect
• Strong communication, interpersonal and stakeholder engagement skills

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows: The minimum full‑time salary range is between $90,000 - $95,000.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

Applications will be accepted through December 10, 2025. This window may be extended depending on business needs.

Who We Are

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].

Job: Program Management

Job Family: ENTERPRISE

Organization: Corporate Marketing & Communications

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 21842