Lead Licensed Diagnostic Assessor & Ops Lead

Personal Growth Counseling Services; Toledo (OH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Weekend premium pay

Evening shifts available

Job summary

Personal Growth Counseling Services, based in Toledo, Ohio, seeks a Licensed Diagnostic Assessor, Lead who will conduct diagnostic assessments and provide operational leadership for the Assessment Department. You will oversee scheduling, ensure timeliness of assessments, and maintain clear communication with families and treatment teams across settings.

Lead and mentor assessors, monitor productivity, and implement process improvements to enhance client access and department efficiency.

Qualifications

• Bachelor's or Master's degree in Counseling, Social Work, or a related behavioral health field.
• Current and active Ohio licensure required (LSW, LISW, LPC, LPCC).
• Minimum of 3-5 years of diagnostic assessment experience.
• Previous leadership, supervisory, team lead, or operational coordination experience preferred.
• Strong knowledge of DSM-5 diagnostic criteria and evidence-based assessment practices.
• Demonstrated ability to manage workflows, deadlines, scheduling systems, and staff accountability.
• Excellent organizational, communication, and problem-solving skills.
• Proficient in Microsoft Office, EHR systems, scheduling platforms, and telehealth technologies.
• Ability to work independently while effectively leading and supporting a team.
• CPR/First Aid certification and de-escalation training (CPI or NCI) completed within 90 days of hire.
• Valid driver's license, reliable transportation, and acceptable driving record required.

Responsibilities

• Conduct diagnostic assessments using DSM-5 criteria and agency protocols.
• Oversee assessment scheduling and staff productivity metrics.
• Coordinate reschedules, reminders, and no-show follow-ups.
• Ensure timely, compliant documentation in the EHR.
• Lead coordination between Assessment Team, Clinical Leadership, and Admin Departments.
• Monitor referrals from intake through transition to ongoing services.

Skills

Leadership

Scheduling

Communication

Team management

DSM-5 knowledge

Education

Bachelor's or Master's degree in Counseling, Social Work, or related behavioral health field

Tools

MS Office

EHR systems

Scheduling platforms

Telehealth technologies

Job description

Personal Growth Counseling Services, based in Toledo, Ohio, seeks a Licensed Diagnostic Assessor, Lead who will conduct diagnostic assessments and provide operational leadership for the Assessment Department. You will oversee scheduling, ensure timeliness of assessments, and maintain clear communication with families and treatment teams across settings.

Lead and mentor assessors, monitor productivity, and implement process improvements to enhance client access and department efficiency.