Lead Librarian - Adult Services / Technology

Mecklenburg County Government; Charlotte (NC); On-site; USD 61,000 - 91,000; Full time

Job summary

The Lead Librarian – Technology at Charlotte Mecklenburg Library leads technology-focused services and programs at the Main Library, with emphasis on the Innovation Lab and emerging spaces. The role delivers instruction on advanced tech, enhances customer experiences, and guides staff in best practices for technology resources.

As a key member of the Adult Services Team, the position also serves as primary Manager-on-Duty in its absence, requiring collaboration across departments and strong

Qualifications

• Master’s degree in Library Science from an ALA-accredited institution.
• NC Public Library certification required or must be obtained within the specified timeframe.
• Minimum 3 years of progressive librarian experience.
• Ability to plan, lead and support library programs and services.

Responsibilities

• Plan and facilitate programs and services for a specific area (Adult, Teen, Children’s, Technology or Regional History/Genealogy).
• Provide professional library work for diverse audiences and assist with collections access.
• Lead systemwide projects and collaborate with staff and community partners.
• Serve as manager-on-duty for the department or branch; oversee facilities, technology, and security.

Skills

Communication skills

Customer service

Time management

Leadership

Industry trends

Public speaking

Education

Master’s degree in Library Science

Public library certification (NC)

Tools

MS Office

AI tools

Digital design software

Maker hardware

Job description

Lead Librarian – Technology
Charlotte Mecklenburg Library

“Followyour calling, Find your career”

Salary Range $60,612.00 - $90,918.00
This is an exempt (salaried)position. Pay rates are based on education, skill, experience level andinternal equity. Internal equity considerations include an assessment of theapplicant’s salary history and qualifications in comparison to the market rateand requirements for the job.

CharlotteMecklenburg Libraryis one of America’s leading urban public libraries,serving one of the country’s great emerging metropolitan areas in NorthCarolina. Our library system serves a community of approximately one millioncitizens in the city of Charlotte and the towns of Matthews, Pineville, MintHill, Davidson, Cornelius, and Huntersville – all located in MecklenburgCounty. Accessible and welcoming to all, our library celebrates the joy ofreading, fosters learning and growth, connects people to each other and theworld, and inspires individuals with what they can achieve. Through our 20locations, online, and through targeted outreach, we deliver exceptionallibrary services and programs with a mission to create a community of readersand empower individuals with free access to information and the universe ofideas.

Location:

Main Library
310 N. Tryon St.
Charlotte NC 28202

Temporary work location:

Library Administration Center
510 Stitt Rd.
Charlotte NC 28213

Schedule:

Rotating schedule: Including 1-2 evenings per week and regular weekendrotations with Saturday and Sunday full-day shifts.

Position Summary:

The Lead Librarian performs high-level professional and technical library workin one or more specific areas such as Adult, Teen, Children’s, Technology orRegional History/Genealogy. This position is responsible for assistingcustomers in accessing the full spectrum of library resources in multipleformats; other responsibilities include responding to complex reference,research/homework and readers’ advisory requests; developing, managing andpromoting the library’s collection of materials; serving as a manager-on-dutyfor the branch or department, and interpreting and enforcing library policiesand guidelines. The position leads the planning and implementation of programsand services for their designated area; serves systemwide teams andparticipates in project management for Library initiatives; provides trainingand professional learning opportunities for library staff, volunteers andcommunity partners. Work is performed with considerable independent judgmentand initiative. Serves and maintains the national reputation of CharlotteMecklenburg Library.

About This Role:

As a key member of the Main Library Adult Services Team, the Lead Librarian –Technology provides leadership and oversight for technology-focused services,programming and customer experiences throughout Main Library, with particularemphasis on the Innovation Lab and other emerging technology spaces andresources. The Lead Librarian supports the development, coordination anddelivery of technology programs and services for customers of varying skilllevels, provides instruction and assistance with specialized technology andequipment, and helps establish procedures and best practices for the effectiveuse of technology resources. The Lead Librarian works collaboratively with MainLibrary staff to identify opportunities to integrate technology into programming,learning and customer service and may facilitate staff training on InnovationLab equipment, digital resources and emerging technologies. This positionrepresents the Library in the community, participates in systemwide teams andworks collaboratively with staff across service areas to support technologyinitiatives and innovative programming. The Lead Librarian serves as theprimary Manager-on-Duty in the absence of the Adult Services Manager;experiencewith cash handling and opening/closing afacilitypreferred.

About Main Library:

Main Library is Charlotte Mecklenburg Library’s (CML’s) flagship location and aunique cultural and civic destination situated in the heart of UptownCharlotte. Spanning 115,000 square feet, the new Main Library – scheduled toopen in Spring 2027 – is a transformative project envisioned as afuture-forward anchor for the community and a cornerstone of CML’s systemwidestrategic goals. Main Library will serve as a public common, connectingknowledge, culture and creativity through library programs, specializedservices and partner-delivered content. Co-located with the Theaters at SpiritSquare, this site is designed to be a vibrant, inclusive and multi-use hub withthe goal of strengthening public engagement, supporting economic opportunityand connecting community resources.

Essential Functions:

• Plan andfacilitate programs and services for a specific area (Adult, Teen, Children’s,Technology or Regional History/Genealogy).
• Provideprofessional library work for diverse audiences, including frequentface-to-face customer interactions, assistance with collections and access tolibrary materials, resolution of complex reference, research/homework andreaders’ advisory requests.
• SupportLibrarians, Library Associates and Library Assistants in the planning andexecution of more complex library work.
• Providesleadership for systemwide projects and initiatives; works collaboratively withstaff in other departments or branches, and with community partners.
• Serves asmanager-on-duty for the department or branch; ensures issues with facilities,technology and security are reported in a timely and appropriate manner.

MinimumQualifications:

Experience
3 years of progressive experience as a librarian.

Education:
Master’s degree in Library Science from an ALA accredited institution
Licenses andCertifications:
NC Public Library certification required or must be obtained within a specific timeframe.

Combinationof relevant education and relevant experience accepted? Yes

PreferredQualifications:

• Five(5) or more years of progressively responsible experience as a Librarian.
• Knowledgeof current and future-focused library practices, evolving services, andcontemporary and emerging resources.
• Strongcommitment to excellent customer and community service.
• Provenproject management skills.
• Demonstratedleadership experience within a team or department, including experience as atrainer or team lead.
• Experienceas a manager-on-duty of a facility; familiarity with opening/closingprocedures, cash handling and responding to safety or securityconcerns.

Knowledge,Skills and Abilities:

Knowledge of:

• Public libraryservices, programs, procedures and operations.
• Civic engagementand community partnerships.
• Industry trendsand solutions.
• Budgeting,project management and organizational leadership.
• Working with adiverse population.

Skilled in:

• Excellentverbal, grammatical and written communication skills.
• Excellentinterpersonal and customer service skills.
• Excellent timemanagement skills with attention to detail.
• Supervisory andleadership skills.
• Researchingindustry trends, solutions and best practices.
• Public speakingand community representation.

Abilities:

• Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, community groups or organizations to help achieve business goals
• Communication: Clearly conveying informationand ideas through a variety of media to individuals or groups in a mannerthat engages the audience and helps them understand and retain theinformation provided
• Decision Making: Identifying andunderstanding issues, problems and opportunities; comparing data fromdifferent sources to draw conclusions; using effective approaches forchoosing a course of action or developing appropriate solutions; takingaction that is consistent with available facts, constraints, and probableconsequence
• Information Monitoring: Setting up ongoingprocedures to collect and review information needed to manage an organizationor ongoing activities within it
• Technical/professional Knowledge and Skills:Having achieved a satisfactory level of technical and professional skill orknowledge in position-related areas; keeping up with current developments andtrends in areas of expertise

Computer Skills:

• Excellent command of various computer applications including Microsoft Office Suite.
• Advanced proficiency in various computer applications
• Working knowledge and experience with AI, design software, maker hardware and software, and digital visualization.

Work Environment:

Works in an office setting with moderate noise

Selection:

This classification has been identified as having a role in the developmentofADA compliant technologies and for which the incumbent agrees tofollowCounty policies to the best of their abilities in order to meetthese obligations.

Reasonable Accommodations Statement:

To accomplish this job successfully, an individual must be able to perform,with or without reasonable accommodation, each essential functionsatisfactorily. Reasonable accommodations may be made tohelp enablequalified individuals with disabilities to perform the essential functions.

DisclaimerStatement:

This is not intended to be an all-inclusive list of job-relatedresponsibilities, duties, skills, requirements orworking conditions.Other duties may be assigned based on business need and the supervisor’srequest.Mecklenburg County reserves the right to revise the jobdescription at any time. Designated positionsmay be required to assist inemergency and/or disaster situations.