Lead, Last Mile Operations

RXO; Suwanee (GA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Life insurance

Paid time off

401(k)

Retirement plan

Job summary

RXO is seeking an Operations Lead in Last Mile to coordinate with site leadership and support home delivery services, driving day-to-day operations and efficiencies in Suwanee, GA.

You will lead a team, leverage operational metrics, train driver teams, and collaborate with warehouse, contract carriers, and customer service to meet safety, quality, and productivity goals in a fast-paced logistics environment.

Qualifications

• 4 years of experience in operations.
• 2 years of operational leadership.
• 2 years of customer service experience.
• Experience with Microsoft Office.

Responsibilities

• Lead a team of 10-12 Customer Service Reps daily.
• Leverage operational metrics to identify improvement areas and create actionable plans to improve the business.
• Utilize leadership skills to train driver teams to meet performance goals for safety, quality, and productivity.
• Foster positive working relationships with warehouse team, contract carriers, driver helpers, and customer service agents.
• Manage the dispatch of contract carriers and resolve issues throughout the day.
• Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies.
• Train and develop driver teams and customer service personnel to meet and exceed customer expectations.

Skills

Leadership

Customer service

Communication

Tools

Microsoft Office

Job description

life insurance, paid time off, 401(k), retirement plan

Aug 14, 2026

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As an Operations Lead in Last Mile at RXO, you will coordinate with site leadership to provide support for all home delivery services and assist in handling day-to-day operations. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

What your day-to-day will look like:

• Lead a team of 10-12 Customer Service Reps daily
• Leverage operational metrics to identify improvement areas and create actionable plans to improve the business
• Utilize leadership skills to train driver teams to meet performance goals for safety, quality, and productivity
• Foster positive working relationships with warehouse team, contract carriers, driver helpers, and customer service agents
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop driver teams and customer service personnel to meet and exceed customer expectations

At a minimum, you'll need:

• 4 years of experience in operations
• Experience with Microsoft Office
• 2 years of operational leadership
• 2 years of customer service experience

It'd be great if you also have:

• 2 years of experience in logistics or transportation, inventory control and merchandise reconciliation
• Excellent verbal and written communication skills

This job requires the ability to:

• Lift up to 50 lbs.

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Comprehensive medical, dental, and vision plans

401(k) retirement plan with up to 5% company match

Pre-tax accounts to help streamline eligible expenses

Company-paid disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development Programs

Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

Ready to join our team? We'd love to hear from you. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.