Lead, Last Mile Operations

RXO, Inc.; Suwanee (GA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program

Career development programs

Job summary

RXO is seeking an Operations Lead in Last Mile at our Suwanee, GA site to coordinate with site leadership and support home delivery services. You’ll help manage day-to-day operations and drive continuous improvements.

The role requires 4 years of operations experience, 2 years of operational leadership, and 2 years of customer service experience. You’ll train driver teams, work with warehouse staff, contract carriers, and customer service to meet safety, quality, and productivity goals.

Qualifications

• 4 years of experience in operations.
• 2 years of operational leadership.
• 2 years of customer service experience.

Responsibilities

• Build relationships with internal and contracted teams and manage dispatch of contract carriers.
• Use operational metrics to identify improvements and create actionable plans.
• Train and develop driver teams and customer service personnel to meet safety, quality, and productivity goals.
• Coordinate with warehouse, carriers, and customer service to ensure smooth daily operations.
• Partner with the Operations Manager to identify problem areas and improve routing and efficiency.

Skills

Operations leadership

Customer service

Team training

Tools

Microsoft Office

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As an Operations Lead in Last Mile at RXO, you will coordinate with site leadership to provide support for all home delivery services and assist in handling day-to-day operations. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

What Your Day-to-day Will Look Like

• Build relationships with internal and contracted teams
• Leverage operational metrics to identify improvement areas and create actionable plans to improve the business
• Utilize leadership skills to train driver teams to meet performance goals for safety, quality, and productivity
• Foster positive working relationships with warehouse team, contract carriers, driver helpers, and customer service agents
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop driver teams and customer service personnel to meet and exceed customer expectations

At a Minimum, You’ll Need

• 4 years of experience in operations
• Experience with Microsoft Office
• 2 years of operational leadership
• 2 years of customer service experience

It’d Be Great If You Also Have

• 2 years of experience in logistics or transportation, inventory control and merchandise reconciliation
• Excellent verbal and written communication skills

This Job Requires The Ability To

• Lift up to 50 lbs.

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.