Senior Manager Last Mile Operations

RXO, Inc.; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and/or

401(k) retirement plan with company-m披

Pre-tax accounts

Company-paid disability and life

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off & holidays

Job summary

RXO, Inc. is seeking a Senior Manager, Last Mile Operations to lead home delivery operations across multiple clients.

You will support field operations, manage relationships with customers, location managers, and operators, and drive continuous improvements while ensuring contract metrics are met. The role emphasizes staff leadership, coaching, and cross-functional collaboration to optimize delivery performance and profitability.

Qualifications

• Bachelor’s degree or equivalent related work or military experience.
• 5 years of operations experience.
• Experience with Microsoft Office (PowerPoint and Project)

Responsibilities

• Ensure compliance with contract metrics.
• Maintain high standards for operational activities.
• Hire, train, develop and appraise staff; develop contractor base team.
• Direct and guide front line management staff.
• Manage contract drivers operating up to 7 days per week across multiple locations.
• Build relationships with customers to drive continuous improvements.
• Oversee P&L responsibilities.
• Collaborate with national sales to explore growth opportunities.

Skills

Leadership

Staff supervision

Operations management

Analytical skills

Communication

Time management

Education

Bachelor’s degree or equivalent related work or military experience

Tools

Microsoft Office (PowerPoint and Project)

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Senior Manager, Last Mile Operations

As a Senior Manager, Last Mile Operations at RXO, you will provide support to home delivery services for multiple clients and field operations. You’ll also maintain positive and ongoing relationships with external customers, location managers and operators, while generating positive customer satisfaction.

What Your Day-to-day Will Look Like

• Ensure compliance with specified contract metrics
• Maintain high standards for all operational activities
• Hire, train, develop and appraise staff effectively; develop a contractor base team
• Direct and guide front line management staff
• Manage contract drivers who are operating up to 7 days per week in multiple regional locations
• Build relationships with customers to ensure continuous operating improvements
• Oversee P&L
• Work with national sales team to facilitate new avenues of growth

At a Minimum, You’ll Need

• Bachelor’s degree or equivalent related work or military experience
• 5 years of operations experience
• Experience with Microsoft Office (PowerPoint and Project)

It’d Be Great If You Also Have

• P&L experience
• Proven leadership and collaboration skills with experience effectively supervising, coaching and influencing employees
• Excellent analytical, communication and time management skills

Why Join Us

Does this sound like you? Check out what else RXO has to offer.

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.