Lead Knowledge Content Manager & Writer

TieTalent; California (MO); On-site; USD 101,000 - 127,000; Full time

Job summary

A leading company seeks a Lead Knowledge Content Manager & Writer who will manage and create content for their Commercial Knowledge Base, ensuring accuracy and alignment with brand standards. This role involves developing content, conducting quality control, and collaborating with subject matter experts on various projects.

Benefits

Robust medical/Rx, dental and vision insurance

Coverage effective on first day of employment

Qualifications

• Experience supporting highly technical products.
• Exceptional attention to detail regarding brand tone and style guidelines.
• Experience with translation management.

Responsibilities

• Manage, write, and publish content for the Knowledge Base.
• Develop quality control systems and conduct audits.
• Partner with experts to source and validate content.

Skills

Copywriting

Content Management

Communication

Time Management

Education

5+ years of content management experience

Tools

KMS Lighthouse

Contentful

Mad Translations

Job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.Role Summary

Marketing is at the forefront of how we create intuitive, innovative, and memorable moments for the Rivian community. Sitting within Marketing, our Customer Knowledge org supports Rivian's customer-facing teams to make sure our customer conversations are accurate, brand-aligned, and tonally consistent.As Lead Knowledge Content Manager & Writer, you'll both manage and write content housed in Rivian's Commercial Knowledge Base, a library of support content with both internal and external applications. Internally, our Knowledge Base is a rapidly expanding reference tool used by Rivian's customer-facing teams. Externally, portions of our Knowledge Base are accessible via our website's Support Center for customer self-service.In this role, you'll support knowledge writing, content management, translation management, and the overall organization of information within Rivian's Knowledge Base and online Support Center. You'll partner with subject matter experts across Rivian to validate, package, and publish Knowledge Base and Support Center content covering our brand, products, purchasing process, ownership experience and internal SOPs. You'll also maintain the organizational structures and taxonomy necessary to scale these resources as Rivian introduces new products, enters new markets and expands across additional languages.The Lead Knowledge Content Manager & Writer should be comfortable navigating complexity and wrangling information from disparate partner teams, all with the goal of driving clarity and alignment across the organization. Our Knowledge Base responds in real time to community inquiries, product launches, and business decisions - you should be energized by the thought of triaging novel customer questions, same day publication cycles and breaking news to thousands of our commercial team members!Responsibilities

Manage, write and publish content for Rivian's Commercial Knowledge BaseManage, write and publish customer-facing content to Rivian's Support Center (website)Develop and conduct continuous quality control systems including regular audits of Knowledge Base contentPartner with a network of subject matter experts throughout Rivian to source new content covering Rivian's brand, products, purchasing process, ownership experience, and internal process documentationDevelop and maintain Knowledge Base's information architecture and article taxonomyManage translation requests for Rivian's international marketsManage content inputs for Rivian's ongoing Gen AI initiatives, both internally and customer-facingQualifications

5+ years content management experience, preferably supporting highly technical products and customers across multiple marketsExceptional attention to copywriting detail, formatting, brand tone, and style guidelines - your words will be published directly to Rivian's websiteKMS Lighthouse or similar knowledge management system experienceContentful or similar website content management system experienceMad Translations or other translation management experienceExcellent communication skills, both verbal and writtenExcellent time management and organizational skillsEV, tech, and/or startup experience a plus

Pay Disclosure

Salary Range for California Based Applicants:

$101,000 to $126,200 (actual compensation will be determined based on experience, location, and other factors permitted by law).Benefits Summary:

Rivian provides robust medical/Rx, dental and vision insurance packages for full-time and part-time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part-Time employee coverage is effective the first of the month following 90 days of employment.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [e-mail] Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.Please note that we are currently not accepting applications from third party application services.