Lead IT Systems Engineer

Medium; Miami (FL); On-site; USD 110,000 - 140,000; Full time

Job summary

Flow is seeking a Lead IT Engineer — Properties & Hospitality to own and optimize the technology stack across its growing portfolio. You will configure, integrate, and validate VMS, access control, network services, and hospitality platforms while coordinating with the Sr. IT Field Technician.

This senior IC role reports to the Head of IT and requires independent judgment across multiple deployments. Based on Flow's standards, you will ensure secure access, reliable surveillance, robust

Qualifications

• Experience configuring video management systems across multiple sites.
• Experience configuring access control platforms and employee/resident credentials.
• Strong networking skills: VLANs, Wi‑Fi, firewalls, and enterprise wireless.
• Experience with AV systems, digital signage, and room scheduling.
• Experience with PMS integrations and hospitality tech deployments.

Responsibilities

• Configure and commission VMS alongside field technician, ensuring camera performance and coverage.
• Administer electronic access control platforms, credential lifecycle, and door integration.
• Manage network infrastructure, segmentation, and wireless management across properties.
• Configure AV systems, music streaming, digital signage, and conference room tech.
• Support PMS integrations and guest experience platforms across hospitality properties.
• Lead new property deployments with the field technician to validate configurations.

Skills

VMS configuration

Access control

Network administration

AV systems

Property tech

Job description

About the Company

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

About the Role

Flow is seeking an experienced Lead IT Engineer — Properties & Hospitality to own the systems configuration, platformintegration, and commissioning layer across its growing residential and hospitality portfolio. This role operates at the softwareand systems level — configuring platforms, integrating systems, validating performance, and ensuring every technology layerat a Flow property functions as intended.

This role works closely and continuously with the Sr. IT Field Technician — together they cover the full scope of propertytechnology at Flow. While the Sr. IT Field Technician focuses on the physical layer (cabling, hardware installation, and low-voltage infrastructure), this role focuses on making those systems work: programming, configuration, integration, and ongoingplatform support. The two roles are deeply interdependent and will be on-site together across deployments, troubleshooting,and new property buildouts. Both report directly to the Head of IT.

This is a senior individual contributor role requiring deep platform expertise, strong independent judgment, and the ability to manage multiple active projects across a growing property portfolio with minimal supervision.

Responsibilities

Video Management & Surveillance Systems

• Work alongside the Sr. IT Field Technician on camera deployments — while they handle mounting and cabling, configure the VMS, program recording schedules, motion detection rules, and alert configurations

• Map and name all cameras within the VMS following Flow's naming conventions; maintain accurate camera inventories across the portfolio

• Integrate VMS with access control platforms where applicable — door event triggers, alarm linkages, and unified monitoring views

• Commission newly deployed camera systems jointly with the Sr. IT Field Technician — validate connectivity, image quality, recording function, and coverage against site specifications

• Diagnose and resolve VMS software issues, stream failures, and recording gaps; loop in the Sr. IT Field Technician on any hardware-layer faults identified during troubleshooting

Access Control Systems Configuration

• Configure and administer electronic access control platforms across all properties — access groups, time zones, door schedules, and credential assignments; coordinate with the Sr. IT Field Technician on concurrent hardware work at the same sites

• Manage credential lifecycle across the portfolio — issuance, modification, suspension, and removal for residents, staff, and vendors

• Program and commission intercom and visitor management systems — tenant directory configuration, video intercom setup, and remote access provisioning

• Configure integrations between access control platforms and property management systems — automated credential sync,move-in/move-out workflows, and visitor management

• Diagnose and resolve access control software issues and credential conflicts; engage the Sr. IT Field Technician on door hardware or wiring faults

• Conduct periodic access audits across the portfolio — identify orphaned credentials, expired access groups, and policy violations; remediate and report to the Head of IT

Network Systems Configuration & Administration

• Configure network infrastructure following architecture and standards set by the Head of IT — VLAN assignments, SSID configurations, firewall rules, and wireless radio settings; work alongside the Sr. IT Field Technician who handles physical switching and AP installation at the same properties

• Administer the enterprise wireless management platform across all properties — AP provisioning, network templates, client monitoring, and performance optimization

• Configure and maintain network segmentation — ensuring cameras, access control, AV, guest, staff, and management networks are properly isolated per Flow's standards

• Diagnose and resolve network configuration issues and connectivity failures; elevate physical layer issues to the Sr. IT Field Technician

• Maintain accurate network documentation for all properties — logical diagrams, VLAN maps, IP allocations, and device inventories

AV Systems Configuration & Support

• Configure and commission AV systems at properties where the Sr. IT Field Technician has completed hardware installation zone programming, volume levels, source routing, and scheduling

• Set up and manage commercial music streaming platform accounts — zone creation, content scheduling, playlist assignment, and license management across all properties

• Configure and maintain digital signage platforms — content management, display scheduling, and device administration across all property screens

• Set up and support conference room and meeting space technology — room system configuration, calendar integration, and display settings

• Diagnose and resolve AV software and configuration issues; coordinate with the Sr. IT Field Technician on hardware-related faults

Hospitality & Property Management Technology

• Administer and support property management system platforms at applicable hospitality properties — user account management, system configuration, and day-to-day operational support for property staff

• Configure and maintain integrations between the PMS and other property systems — access control credential sync, guest experience platform connections, and reporting integrations

• Deploy and configure guest experience platforms — onboarding setup, workflow configuration, staff training, and integration validation

• Support elevator and building automation system integrations — manage API connectivity, validate access control handoffs, and coordinate with vendors on software-level issues

• Serve as the primary IT systems resource for property operations staff — resolving hospitality platform issues, training new staff on systems, and escalating to the Head of IT when needed

• Stay current on hospitality technology developments relevant to Flow's portfolio; surface operational issues and improvement opportunities to the Head of IT

New Property Deployment & Takeovers

• Work closely with the Sr. IT Field Technician across all new property deployments — while they lead physical infrastructure buildout, drive systems configuration, platform setup, and integration work in parallel

• Conduct systems-layer due diligence at new properties — audit existing platform configurations, document software versions and licensing, and identify gaps against Flow's standard

• Ensure all platforms are fully configured, integrated, and validated before any new property goes live; coordinate directly with the Sr. IT Field Technician to align