Lead IT Business Analyst

The J.M. Smucker Company; Washington; Hybrid; USD 110,000 - 140,000; Full time

Job summary

The J.M. Smucker Company is seeking a Lead IT Business Analyst to drive enterprise sales, marketing and analytics initiatives. You will translate business needs into functional designs, coach other BAs, and collaborate with IS to deliver high-impact solutions on a hybrid schedule in Orrville, OH.

You will partner with business and IS stakeholders, manage complex projects, and ensure quality deliverables while focusing on process improvement and security controls.

Qualifications

• 5+ years of relevant work experience with a Bachelor’s degree in a related field or equivalent training.
• Experience in Cloud application development (AWS GCP and/or Azure) and SaaS implementations.
• Experience creating deliverables such as business cases, BRDs, and project plans.
• Ability to lead project management activities with a strong understanding of PM methodologies.

Responsibilities

• Build positive, trusting relationships with business customers and IS team members.
• Document existing processes and business capabilities; propose future processes through functional design.
• Lead testing efforts on large, complex projects and manage the project triple constraint (scope, time, cost).
• Develop SOPs and facilitate business process improvements; ensure service performance meets metrics.
• Mentor other BAs and contribute to the BA Center of Excellence.

Skills

Communication skills

Relationship building

Problem solving

Critical thinking

Project management

Leadership

Cloud app development

Education

Bachelor’s degree or related field

Tools

AWS

GCP

Azure

Job description

Lead IT Business Analyst

Your Opportunity as the Lead Analyst IS Business Analysis – Enterprise Sales Marketing & AnalyticsThe role of the Lead Business Analyst on the IS Solution Enablement Team (Enterprise Sales Marketing & Analytics) is to actively interface between the JMS Sales Marketing and Analytics Business Customers and Information Services. This role must demonstrate in-depth knowledge of Business Analysis and the ability to coach and lead others on the skills required to serve as a liaison between the Business and Information Services: translating needs and requirements related to business process and systems from a business perspective into a form that can be understood and acted on by the IS team tasked with building the solution. Strong project management skills will also be important. This hands‑on position requires limited guidance strong relationship building a customer service mindset excellent communication skills problem‑solving ability critical thinking and a commitment to quality deliverables.

Location: Orrville OH (Close proximity to Cleveland/Akron)

Work Arrangements: Hybrid ~25% in office presence

In this role you will:

Cultivate relationships and learn the business:

• Builds positive trusting relationships with business customers and develops a deep understanding of what they need.
• Fosters strong collaborative relationships with IS team members and engages them in helping to solve business problems.
• Understands the data landscape and systems in the business area including security and compliance obligations.

Deliver project work:

• Supports business areas with new project generation while constructively challenging ROI and connection to business and technical roadmaps.
• Consults with business SME to document existing process and business capabilities research best practices and propose future process in the spirit of continuous improvement.
• Defines business requirements based on translation of business needs and gaps collaboratively with the SME leading to Functional Design.
• Leads and/or creates deliverables such as business process flows what’s changing business requirements test plans test scripts cutover plans key learnings and project plans.
• Creates functional designs in collaboration with development teams. Able to identify appropriate actions and interprets guidelines that have been provided to address a challenge acting as a champion to ensure delivered solutions meet the functional design.
• Highlights process changes and provides input on potential impact to the organization and/or roles and leads People Change Management deliverables.
• Leads testing efforts on large complex projects.
• Gain agreement on and monitor stakeholder engagement during various project phases/activities.
• Identify the appropriate measures to assess solution performance and validate the performance measures selected with key stakeholders.
• Models best practices regarding audit and security controls.

Manage medium to large-size projects:

• Manages functional projects supporting multiple business areas with complex dependencies.
• Manages projects implementing new technology or capabilities.
• Models the use of standards and methodologies around business process project management and change management.
• Effectively manages the project triple constraint (Scope Time and Cost) in balance with risk and quality.

Support and maintain existing things:

• Identifies the need for and facilitates development of Standard Operating Procedures (SOPs).
• Facilitates business process improvements through discussion facilitation process modeling etc.
• Ensures delivery of IS service performance in accordance with agreed‑upon metrics.

Develop other BA’s:

• Guides and mentors others to help advance business analysis within Smucker as a discipline practice and profession.
• Serves as a contributor in the BA COE seeking opportunities to lead change and share knowledge broadly.

The Right Place for You

We are bold kind strive to do the right thing we play to win and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs and we believe in supporting every employee by meeting their physical emotional and financial needs.

What we are looking for:

Minimum Requirements:

• 5+ years of relevant work experience with either a Bachelor’s degree in a related field or specialized training (including on‑the‑job)
• You have worked in Cloud application development (AWS GCP and/or Azure Cloud)
• You have worked with SaaS implementations including complex integration development
• You have developed strong team relationships based on trust and collaboration
• You have excellent communication skills and are willing to constructively challenge and actively listen while influencing and shaping outcomes
• You manage and facilitate successful efficient meetings
• You are self‑directed proactive and able to define prioritize and execute work independently
• You know and can learn technical systems from a business need standpoint
• You have experience creating deliverables such as business cases business requirement documents and project plans
• You have experience leading project management activities with a strong understanding of project management methodology.

Additional skills and experience that we think would make someone successful in this role (not required):

• Prior experience in Consumer Packaged Goods Marketing Operations or Information Services
• Prior experience supporting Sales & Trade Promotion Management Systems
• Experience with vendor and solution analysis/selection
• Experience facilitating and leading business process modeling and change management activities
• Experience leading or influencing Data Governance processes

Learn more about working at Smucker:

• Our Total Rewards Benefits Program
• Our Thriving Together Philosophy Supporting All Impacted by Our Business
• Our Continued Progress on Inclusion Diversity and Equity