Lead - IT Applications

10 John C. Lincoln Medical Center; Arizona; Hybrid; USD 110,000 - 150,000; Full time

Job summary

HonorHealth is seeking an IT Application Lead to empower our community through development, deployment, integration and support of vendor-proprietary enterprise software. You will analyze current and proposed software to align with health system workflows and define system requirements to meet customer needs.

You will mentor team members, guide professional growth, and oversee deliverables, escalations, and engagements.

Qualifications

• Experience leading IT application teams in a health system.
• Experience with vendor-provided enterprise application software in clinical/financial/business settings.
• Ability to analyze workflows and define system requirements.
• Willingness to travel to HonorHealth sites.

Responsibilities

• Lead, coach and mentor IT Applications staff to deliver high-quality solutions.
• Troubleshoot complex end-user issues, workflow problems, and requests for enhancements.
• Conduct root cause analysis and drive workflow improvements across departments.
• Coordinate and communicate changes; ensure adherence to change management policies.
• Lead complex project implementations and coordinate with stakeholders for approvals.

Skills

Epic Radiant

Epic Cupid

Leadership

Communication skills

Job description

Primary City/State:

Virtual Arizona Category:

IT Systems Administration Shift:

Day Department:

IT Applications and Informatics

Monday-Friday, 8am-5pm

On-call rotation

Epic Radiant and Epic Cupid experience required

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

Under the direction of Leadership, the IT Application Lead is responsible to empower our community through the continuous development, deployment, integration and support of vendor proprietary enterprise application software. The IT Application Lead supports software that is necessary to run clinical, financial, or business systems within a large integrated health system. This position works on the analysis of existing and proposed vendor supplied software functionality to determine if the software conforms to currently health system workflow processes. The IT Application Lead is a high performing individual who collaborates with business operations to understand and define system requirements to develop innovative solutions meeting the customers' needs.

The IT Application Lead will mentor assigned team members, assist with the development of professional growth plans, and educate others on best practices. This role will be responsible to assist with the oversight of team deliverables, escalations, and engagement. The IT Application Lead is responsible to understand and conform to HonorHealth's project and change management methodologies and is responsible for leading high complexity projects leveraging this framework. In addition, this position requires an on-call rotation facilitating off hour work functions in support of incidents, demands, upgrades, patches, and project task fulfillment.

ESSENTIAL FUNCTIONS

Job Duties:

• Responsible for leading, coaching and mentoring department personnel.
• Ability to troubleshoot high complexity end-user issues, workflow problems, and enhancement requests for departmental users, associated medical staff, key stakeholders, management and leadership.
• Contributes to technical and workflow root cause analysis.
• Provides support for departmental users, associated medical staff, key stakeholders, management and leadership to resolve end user issues, workflow problems, enhancement requests, and provide direction on fixes to known issues.
• Identifies and coordinates enterprise workflow improvement opportunities and leads in analysis and implementation.
• Evaluates how future technology solutions and methodologies affect current and future business practices. Researches (proactively) for opportunities to leverage technology in the business.
• Collects information regarding potential system enhancements and investigates preferred choices from the application business partners.

Teamwork, Collaboration, Professionalism and Leadership:

• Promotes accountability amongst team members and has responsibility for ensuring team goals are achieved.
• Demonstrates excellent interpersonal, organizational and communication skills.
• Communicates effectively (written and oral) across all levels of the organization and has the ability to determine the appropriate forum for each method. Acts as liaison between work teams and departments.
• Develops and maintains effective working relationships across HonorHealth and with vendor applications support personnel.
• Facilitates, coordinates and prepares recommendations and presentations for key stakeholder review and/or approval.
• Must be willing and able to travel to any/all HonorHealth and affiliated sites

Project Management:

• Leads complex technical and workflow root cause analysis, project implementations, and external workgroups.
• Presents action plans regarding system implementation and support to appropriate stakeholders.
• Acts as an advisor for the change management, project management, and documentation policies and standards, established by the Information Technology Department and Project Management Office for maintenance, requests and new initiatives. Leads high complexity projects as assigned.
• Facilitates work groups to successfully drive outcomes that deliver best practice, optimal workflows with high adoption, effective utilization of standard platforms and network standardization.
• Understands and utilizes the IT Project Management toolset for the successful completion of initiatives.

Change Control:

• Understands and follows established change control procedures for testing, documenting, and communicating system changes.
• Defines, develops and ensures compliance with the change control and documentation policies and standards.
• Complies with HonorHealth polic