Lead Investigator & Administrative Specialist

MD; Baltimore (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

Maryland Public Service Commission (CAD) seeks an Administrative Specialist II to conduct evidentiary analysis of complaints, draft initial decisions, and maintain thorough, confidential records. Responsibilities include interacting with utilities, citizens, and staff, and producing data-driven adjudications.

The role emphasizes strong writing, regulatory knowledge, and timely communication within a collaborative, transit-accessible downtown Baltimore setting.

Qualifications

• Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience: One year of administrative staff, clerical, clerical technical, or secretarial work.
• Notes: 30 credit hours may substitute for required experience; military service as a non-commissioned officer may substitute for experience.

Responsibilities

• Investigates complaints received from citizens against regulated companies.
• Evaluates facts against compliance requirements, citing laws, regulations, Orders, and tariffs.
• Drafts first-level adjudication of regulatory violations after investigation results.

Skills

Report writing

Administrative investigation

MS Office

CRM systems

Education

High school diploma or GED

30 college credit hours substitution

Armed Forces service substitution for experience

Tools

Salesforce

Case management software

Job description

Maryland Public Service Commission (CAD) seeks an Administrative Specialist II to conduct evidentiary analysis of complaints, draft initial decisions, and maintain thorough, confidential records. Responsibilities include interacting with utilities, citizens, and staff, and producing data-driven adjudications.

The role emphasizes strong writing, regulatory knowledge, and timely communication within a collaborative, transit-accessible downtown Baltimore setting.