Lead Inventory Team Member

Chick-fil-A Supply; Winter Haven (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Chick-fil-A Supply is seeking an Inventory Associate to help maintain high inventory accuracy at the Winter Haven, FL Distribution Center. You will perform cycle counts, audits, and WMS-related tasks while collaborating with multiple teams across the operation.

The role requires strong attention to detail, ability to work in a fast-paced environment, and flexibility to handle rotating shifts, weekends, and holidays. Prior warehouse experience and English proficiency are essential for success.

Qualifications

• High School diploma or GED.
• 2 years of warehouse experience.
• Thorough knowledge of warehouse operations.
• Proficient in English (reading, writing, speaking).
• Able to work in extreme temperatures and lift up to 50 pounds (with occasional up to 2,000 pounds using assistance).

Responsibilities

• Track inventory accuracy with internal audits and cycle counts.
• Identify, quarantine, and report damaged, expired, or recalled products.
• Ensure pick availability by resolving location or attribute issues.
• Maintain warehouse slot integrity and slot new or seasonal items.
• Profile and slot SKUs based on sales forecasts and product dimensions.
• Oversee programs like Claims, Disposals, Donations, Replenishment, and Cycle Counts.
• Investigate discrepancies and work with Operations to resolve root causes.
• Identify process improvements to increase accuracy while balancing productivity.
• Collaborate with Restaurant Services, Supply Planning, and Centralized Transportation teams.
• Provide front-line support for WMS and communicate changes or workarounds.
• Act as WMS liaison for DC-ETS communications and contingency planning.
• Performs special assignments as requested.

Skills

Inventory management

Analytical skills

MS Office (Word/Excel/Outlook)

WMS familiarity

Independent worker

Attention to detail

Proactive problem solving

Physical stamina

Flexible scheduling

Education

High School diploma or GED

Tools

WMS system

Handheld scanner

Job description

Overview

As an Inventory Associate team member, you will assist in maintaining a high level of inventory accuracy in the Chick-fil-A Supply Distribution Center (DC) in Winter Haven, FL. We are looking for a highly organized team player with exceptional attention to detail and exceptional focus to join our growing team!

About Chick-fil-A Supply

Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com.

Responsibilities

• Tracks inventory accuracy by completing internal audits and cycle counts and reports out to Leadership, including potential root causes of variances.
• Identify, quarantine, and report damaged, expired or supplier recalled/withdrawn product to assure it is accurately captured and removed from inventory.
• Ensure pick availability by responding to and finding a solution for any issue with a location error, product attributes, or location attributes.
• Maintain warehouse slot integrity, including slotting new or seasonal items.
• Effectively profile and slot SKU’s based on sales forecasts, velocities as well as product dimensions.
• Provides oversight of multiple programs such as: Claims, Disposals, Donations, Replenishment, Cycle Counts, and Inventory Adjustments, and assist in developing any related policies and procedures.
• Investigate inventory discrepancies, troubleshoot root cause and work with the Operations Team for a feasible solution.
• Identify process improvements throughout the Distribution Center that will increase inventory accuracy while balancing productivity.
• Works cross-functionally with the Restaurant Services team, Supply Planning team, and Centralized Transportation team.
• Provides front-line support for WMS, including issue resolution, system change or workaround communications, and low-level configuration needs.
• Acts as WMS liaison between DC and ETS by recording feedback and formulating requirements for future enhancements and acting as POC for work stoppages and contingency.
• Perform special assignments as requested.

Required Business Qualifications

• Logical and analytical skills
• Intermediate proficiency of computer skills; working knowledge of MS Word, Excel, Outlook
• Familiarity and comfort with navigating and executing in the WMS system
• Proven record of working independently with little oversight
• Exceptional attention to detail and highly organized
• High degree of initiative and urgency
• Self-Starter and comfortable with ambiguity
• Proactive problem solver that is solutions oriented
• Work in extreme temperature conditions for extended periods of time (0 degrees Fahrenheit)
• Complete physically demanding work, including frequently lifting up to 50 pounds and occasionally moving with mechanical assistance up to 2,000 pounds
• Reach, bend, and stoop while performing work
• Work while standing for several hours at a time
• Prepare for a flexible schedule including weekends, holidays and rotating shifts

Required Qualifications (Knowledge, Skills, & Abilities)

• High School degree or equivalent
• 2 years of warehouse experience
• Deep understanding of all operational flows in the warehouse
• Thorough knowledge of systemic documentation and configuration
• Certifications: N/A
• Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications.

Preferred Qualifications (Knowledge, Skills, & Abilities)

• 3+ years of warehouse experience
• Experience in inventory control, claims management, or similar job function is a plus
• Material handling equipment proficiency

Required Years Of Experience

2

Preferred Years Of Experience

3

Travel Requirements

10%

Required Level Of Education

High School Diploma or GED

Relocation Assistance Provided

No