LEAD INTAKE COORD

Universal Hospital Services Inc.; North Charleston (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Tuition Assistance

Career development opportunities

Health, Dental, Vision and Drug Plans

401(K) with company match

SoFi Student Loan Refinancing Program

HRSA STAR Program participation

Job summary

Palmetto Lowcountry Behavioral Health, a Palmetto subsidiary of UHS, seeks a Lead Intake Counselor to support admissions and coordinate care. Under direction of the Director of Admissions, you will oversee daily census records, inquiries, and referrals to ensure appropriate level of care.

You will perform intake assessments, document findings, verify insurance, manage referrals, participate in crisis interventions, and contribute to quality improvement initiatives in a busy behavioral health

Qualifications

• Master’s degree in Social Work, Psychology, Counseling or related field, or RN required.
• At least one year of Admissions Experience.
• CPR certification and CPI certification required; HIPAA knowledge.

Responsibilities

• Thoroughly assessing and completing the assessment tool for all clients.
• Communicating information with the on‑call provider and nursing to determine an appropriate level of care.
• Documenting all findings and recommendations.
• Assisting clients in being admitted or referred out to address their needs.
• Referral management and ensuring prompt response times.
• Providing information to agencies, facilities, and staff requesting admissions details.
• Developing and maintaining relationships with referral sources.
• Completing insurance verification and precertification as applicable.
• Participating in crisis and safety interventions as needed.
• Assisting in performance improvement/quality measurement activities as assigned.

Skills

Admissions Experience

Education

Master’s degree in Social Work, Psychology, Counseling or other related field, or RN

Tools

CPR Certification

CPI Certification

Job description

Are you seeking a rewarding career in behavioral health? We want to hear from you!

Palmetto Lowcountry Behavioral Health is now seeking to fill Lead Intake Counselor position.

Position Summary

Under the direction of the Director of Admissions, the Lead Intake Counselor supports the purpose and procedure of the entire admission and is accountable for assisting in the management of the department. Assists in maintaining department procedures in the following areas: daily census records, inquiry calls and referral log, and ensures that the level of treatment and clinical services is appropriate to all patients' needs.

Responsibilities

• Thoroughly assessing and completing the assessment tool for all clients.
• Communicating information with the on‑call provider and nursing to determine an appropriate level of care.
• Documenting all findings and recommendations.
• Assisting clients in being admitted or referred out to the service or resource to best address their needs
• Referral management and ensuring prompt response times.
• Providing information to individuals, agencies, facilities, and professional staff (physicians, consulting professionals, etc.) requesting information regarding potential admissions
• Developing and/or maintaining relationships with ongoing sources of referral to alternate treatment sources when appropriate.
• Completing insurance verification and precertification as applicable.
• Participating in crisis and safety interventions as needed.
• Assisting in performance improvement/quality measurement activities as assigned.

Schedule

Sunday - Thursday 12:00PM – 8:30PM

Benefits for full time employees include

• Tuition Assistance
• Career development opportunities across UHS and its 300+ locations!
• Diverse programming to expand your experience and energize your career
• HealthStream online learning catalogue with plenty of free CEU courses
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• We participate in the Dept of Health and Human Services Health Resources and Service Administration (HRSA) Substance Use Disorder Treatment and Recovery (STAR) Program
• More informationh is available on our Benefits Guest Website. www.benefits.uhsguest.com

About Our Organization

Palmetto Lowcountry Behavioral Health, a subsidiary of UHS, is located on the beautiful Ashley River near Charleston, SC, Palmetto Lowcountry Behavioral Health lends a helping hand to people struggling with mental health and substance use disorders.

At Palmetto Behavioral Health we are looking for exceptional people who share our mission of providing superior quality healthcare services and our culture of Service Excellence: treat everyone as a guest, demonstrate professionalism and excellence, practice teamwork.

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $15.8 billion in 2024. UHS was again recognized as one of the World’s Most Admired Companies by Fortune; listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

For additional information visit www.uhs.com.

Qualifications

Education

Master’s degree in Social Work, Psychology, Counseling or other related field, or RN required.

Experience

At least one year of Admissions Experience

Age-Specific Competencies

Adolescent, Adult, Geriatric

Licensure/Certification

CPR required; CPI Certification required.

HIPAA

Has access to Medical Records of cases to which they are assigned work, for quality compliance and risk related issues. Use of PHI is for purposes of Healthcare Operations.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state, or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.