Lead Insurance Billing & Collections Specialist

WUSTL; St. Louis (MO); On-site; USD 28,929 - 41,328; Full time

Benefits offered by this job

Vacation time

Health insurance

Transit U‑Pass

403(b) retirement plan with 7% match

Wellness programs

Caregiver leave

Tuition coverage

Job summary

Washington University in St. Louis is seeking a Lead IBC Assistant to perform advanced billing and collection activities for physician services. You will verify charge tickets, contact insurers, review remittance, and ensure accurate reimbursements while supporting AR operations.

The role requires at least 3 years in billing/insurance and a high school diploma or equivalent. Normal office environment with typical desk-based work and standard benefits are provided.

Qualifications

• Billing or insurance experience is required.
• High school diploma or equivalent is required.

Responsibilities

• Lead IBC Assistant duties and guide other IBC Assistants when needed.
• Perform collection follow-up on commercial, self-pay, Medicare and Medicaid claims.
• Handle discounts, adjustments, and charge corrections.
• Make collection calls to insurers and patients to ensure timely payments.
• Review remittance advises for rejection and payment accuracy.
• Verify charge tickets and monitor attachments for max reimbursements.
• Contact insurers about payments and agencies about reports.
• Respond to insurance questions and requests.
• Support customer service in billing questions.
• Back-up AR staff during peak times, vacations, and illness.

Skills

Collections strategies

Communication

Computer literacy

Confidential data handling

Medical terminology

Office equipment

Telephone system

Education

High school diploma or equivalent

Post-secondary education

Job description

Washington University in St. Louis is seeking a Lead IBC Assistant to perform advanced billing and collection activities for physician services. You will verify charge tickets, contact insurers, review remittance, and ensure accurate reimbursements while supporting AR operations.

The role requires at least 3 years in billing/insurance and a high school diploma or equivalent. Normal office environment with typical desk-based work and standard benefits are provided.