Lead Installer (HVAC)

Oncourse Home Solutions; Naperville (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Oncourse Home Solutions, headquartered in Naperville, is seeking a Lead Installer for field-based work in the Chicagoland area. You will install HVAC systems, perform wiring, and promote warranty products to customers while traveling to homes. A valid driver’s license and refrigerant certification are required.

The role involves regular travel to customer locations, participation in an on-call schedule, and ensuring safety and quality standards are met during installations.

Qualifications

• HVAC certification or equivalent experience.
• Minimum 3 years of HVAC experience preferred.
• High School diploma or GED required.

Responsibilities

• Continuously provide the customer with the highest levels of customer service.
• Able to install furnaces, condensers, humidifiers and accessories with no assistance.
• Mastered electrical wiring of furnaces, condensers and thermostats.
• Maintain inventory policies and procedures; handle paperwork and parts procurement.
• Participate in on-call schedule and travel within Chicagoland.

Skills

HVAC installation

Electrical wiring

Safety compliance

Education

High School diploma/GED or equivalent

HVAC certification or related training

Tools

HVAC instruments

Job description

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 13+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live. We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.

At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Position Summary

The Lead Installer is responsible for completing a variety of tasks associated with quality install of residential HVAC equipment. The Lead Installer will receive routed work from dispatch, report to assigned job site on time, and perform work to the company’s quality expectations. All NHS installers will promote warranty products to Pivotal customers. This role requires the use of a valid driver’s license to drive a company vehicle and must be refrigerant certified. This individual will always be responsible to work and drive safely at all times in maintenance of residential HVAC equipment.

While our headquarters is in Naperville, this role is field based in the Chicagoland area and requires regular travel to customer home locations. This individual will be expected to participate in an on-call schedule. All technicians will promote warranty products to Oncourse Home Solutions customers.

Responsibilities Include But Are Not Limited To

• Continuously provide the customer with the highest levels of customer service.
• Understands and complies with  all safety policies including calibrating gas sensing tool every month.
• Able to install most furnaces, condensers, humidifiers and accessories with no assistance.
• Mastered all electrical wiring of furnaces, condensers and thermostats. This includes hi  y and low voltage wiring.
• Thoroughly understands and complies with the inventory policies and procedures of NHS. Accountable for use of inventory involving his/her work.
• Must be able to install sheet metal duct systems, connect gas lines, cut and thread pipe, and install copper refrigerant line to air conditioning units, including soldering and brazing.
• Able to complete all tasks sent to him/her including billing customers correctly, ordering parts and materials needed for job completion,  and handling paperwork properly, timely and legibly.
• Business Acumen: Install HVAC related equipment according to the manufacturer’s instructions. Use good time management to make effective use of travel. Use good time management to keep non-productive time down during weekly inventory re-stock and picking up parts and materials. Must be able to cycle count inventory upon procurement’s request. Demonstrates attention to detail involving his/her payroll to minimize any reclass data entries at the end of the month.
• Demonstrates a high level of technical competence. Ability to utilize a variety of analytical techniques to solve problems
• Engagement: Complies with all corporate and department policies and procedures. Develops strong credibility with co-workers and department leadership.
• Demonstrate the ability to accurately diagnose problems or conditions.
• Uses good people skills and judgement with customers to provide them with the highest level of customer service.
• Work w the PHS Prevention and Safety Team to keep safety our #1priority by submitting good catches from the field.
• Driving Results: Maintain expected productivity, quality and safety metrics as outlined by the NHS Field Operations Department. Must show a willingness to continue to learn and take additional training to develop proficiency in the field. This could include in-house training, manufacturers training (including after hours), videos and related articles.
• Climbing, Extreme Hot or Cold (out of doors), Heavy Lifting, Loud Noise, Use of ladders to get to equipment, crawling to look for registers, going into crawl spaces and attics to locate access furnace.
• Safety awareness, overhead hazards, equipment operations, wearing PPE as required.
• Must be able to reach, bend extend and lift 50-60 lbs.
• Must be able to handle working from heights

We are Excited if this is You!

Experience And Qualifications Of The Role

• HVAC certification or vocational/skill training experience in HVAC in lieu of certification.
• Minimum 3 years of HVAC experience preferred.

Education

• High School diploma/GED or equivalent work experience is required
• HVAC certification OR Vocational/skill training experience in HVAC in lieu of certification

Computer Skills Needed To Perform The Job

• Pro