Lead Installation Technician

Hobart Food Equipment and Service; Lenexa (KS); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Lead Installation Technician to join their team. This role involves managing installation opportunities, conducting site surveys, and executing installations while adhering to safety standards. The ideal candidate will have extensive experience in commercial equipment installation and strong technical skills. You will be part of a dedicated team that values integrity and customer service, contributing to a company with a long-standing reputation in the commercial food equipment service sector. If you thrive in a dynamic environment and are passionate about delivering quality service, this position is perfect for you.

Qualifications

• 10+ years of experience in equipment installation or similar roles.
• Proficiency in PC and Microsoft applications is required.

Responsibilities

• Manage installation opportunities and develop forecasts in CRM.
• Schedule installations and ensure customer satisfaction.

Skills

Technical and analytical skills

Communication skills

Time management

Math skills

Dependability

Education

High school diploma or GED

Technical training (2 years)

Tools

Microsoft Field Service

Microsoft Dynamics 365 CRM

Microsoft Office

Job description

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Company Description

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, giving back to the communities where they live and work, and demonstrating the ITW values of Integrity, Simplicity, Trust, Respect, and Shared Risk.

Job Description

These are the most significant job duties performed. The scope and complexity depend on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other responsibilities or projects may also be assigned.

• Entering and managing installation opportunities in CRM to develop accurate monthly forecasts.
• Conducting site installation surveys for feasibility and planning.
• Producing scope of works and customer-facing installation quotes in CRM.
• Scheduling installs in Microsoft Field Service in coordination with dispatchers and branch personnel.
• Executing installations according to scope, safety standards, and customer satisfaction.
• Adhering to the installation playbook from start to finish.
• Managing the installation request inbox effectively.
• Managing schedules and communicating with customers and leadership.
• Updating final pricing in CRM to support financial objectives.
• Maintaining current knowledge of organization, industry, and equipment.
• Communicating value propositions to customers for future service products.
• Proper vehicle and material handling, and adherence to safety policies.
• Performing other duties as assigned.

Qualifications

Requirements include:

• High school diploma or GED.
• 2 years of technical training and at least 10 years of related experience.
• Experience in equipment installation or similar.
• Proficiency in PC and Microsoft applications.

Desired Experience

• Over 5 years of commercial equipment installation experience.
• Mechanical or electrical background preferred.
• Experience with commercial cooking/refrigeration equipment is highly desirable.
• Microsoft Dynamics 365 CRM experience and industry certifications are a plus.

Core Competencies

Key skills include:

• Technical and analytical skills, including reading manuals and diagrams.
• Math skills and data summarization.
• Knowledge of Windows and Microsoft Office.
• Attention to quality, quantity, and safety.
• Excellent time management and communication skills.
• Dependability, teamwork, and a strong safety focus.
• Ability to handle physical demands and work in varied environments.