Lead Installation Tech

Pella Mid-Atlantic, Inc.; Beltsville (MD); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Lead Installer to oversee installation projects and ensure customer satisfaction. In this role, you will coordinate with the installation crew, manage job site operations, and ensure high-quality installations of windows and doors. The ideal candidate will possess strong communication and organizational skills, with a background in construction. This position offers an exciting opportunity to contribute to residential projects and make a positive impact on customer experiences. If you are a motivated individual who thrives in a dynamic environment, this role is perfect for you.

Qualifications

• 4-5 years of construction experience with leading projects.
• Strong communication skills for effective customer interactions.
• Ability to perform mathematical calculations accurately.

Responsibilities

• Coordinate installation schedules and direct work processes at job sites.
• Install windows and doors according to established guidelines.
• Ensure job site cleanliness and customer satisfaction.

Skills

Construction Experience

Communication Skills

Mathematical Skills

Organizational Skills

Attention to Detail

Education

High School Diploma

AA or Technical Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Position Overview:

The Lead Installer is responsible for serving as the primary contact person for the assigned in-house installation crew and direct work processes at the job sites. The Lead Installer works with the install team to remove existing windows and doors and install new Pella windows and doors in residential applications. The Lead Installer is also responsible for performing order verifications as required by the business and is a liaison to sub-contracted installation teams. The Lead Installer will be involved in recovery projects. The Lead Installer also strives and inspires others to achieve and maintain 100% “Very Satisfied” customers.

Responsibilities/Accountabilities:

• Coordinate and verify installation schedules with Project Coordinator and/or Installation Supervisor for jobs assigned to the in-house installation crew.
• Direct work processes while at the job sites.
• Identify from work order form method of installation, work procedures, material(s), tool(s), and work aid requirements.
• Install windows and doors to walls/openings, according to the installation guidelines published by Pella Corporation and within the quality standards established by Pella Corporation.
• Test the operations of each unit, demonstrate operation of products to the customer.
• Ensure that the job site is clean and tidy after installation.
• Communicate effectively with customers and serve as a reputable Pella Mid-Atlantic representative on all job sites.
• Train operating procedures for new windows and how to contact Pella Mid-Atlantic service if a future need should arise.
• Ensure customer completes the Certificate of Completion and collects any outstanding customer balances.
• Demonstrate a commitment to the highest quality of work.
• Perform order verifications as needed to meet business needs.
• Conduct job site inspections of sub-contracted installers as necessary to meet business needs.
• Perform recovery work as required to meet business needs.
• Ensure that all product/material removed from the warehouse has been scanned by warehouse personnel and that warehouse personnel and/or project coordinator is alerted to any product/material returns.
• Use, maintain, and store company provided tools appropriately.
• Meet company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager.
• Must have a valid driver’s license and be in compliance with company Fleet Safety Policy.

Skills/Knowledge:

• AA or Technical degree preferred, High School Diploma with experience.
• 4-5 years construction experience with leading projects.
• Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.
• Communication Skills:
• Strong listening skills.
• Speak clearly and persuasively in positive or negative situations.
• Respond clearly, concisely and promptly to questions/requests via phone or email.
• Write legibly and informatively; read and interpret written information; edit work for spelling and grammar.
• Ability to present information in one-on-one and small group situations.
• Mathematical Skills:
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Experience with Microsoft products to include: Excel, Word, and Outlook and database and order processing products.
• Reasoning Abilities:
• Carry out instructions in written, oral, or diagram form.
• Deal with problems involving a few concrete variables in standardized situations.
• Relate across a broad and varied internal and external customer base.
• Organizational / Time Management Skills:
• Establish priorities; work independently; proceed with objectives and little supervision.
• Meet company established job performance standards, investigate ways to improve, and promote quality and productivity.
• Identify and resolve problems in a timely manner; gather and analyze information skillfully; work well in group problem-solving situations.
• Attention to detail, demonstrates accuracy and thoroughness.
• Adapts to changes in the work environment.
• Observes established safety and security procedures.
• Consistently at work and on time; ensures work responsibilities are covered when absent.

Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company.

Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.