Lead Inside Sales Client Manager

NTT DATA, Inc.; New York (NY); Hybrid; USD 57,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

FSA/HSA

Job summary

NTT DATA, Inc. is seeking a Lead Inside Sales Client Manager to grow and manage relationships with current clients, expanding across solutions and driving renewals. This role focuses on digital channels and programmatic use cases to meet technology needs.

You will leverage company tools, procedures, and market insights to identify opportunities, reduce churn, and strengthen client satisfaction across the account portfolio. Hybrid work is offered in the U.S.

Qualifications

• Strong sales business acumen and client-value mindset.
• Ability to engage and manage client relationships throughout the lifecycle.
• Knowledge of company offerings, applications, and market trends for advisory sales.
• Ability to identify and advance opportunities with assigned accounts.

Responsibilities

• Manage and grow relationships across all solutions within assigned accounts.
• Minimize churn and maximize retention.
• Generate demand by identifying client needs and articulating value.
• Use sales tools and methodologies to manage accounts, pipelines, and forecasts.
• Present new offerings and obtain sales orders where possible.
• Build relationships and understand the client environment and needs.
• Identify opportunities for upsell across solutions areas.

Skills

Sales acumen

Client engagement

Solution knowledge

Sales pursuit

Tools

Salesforce

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Lead Inside Sales Client Manager has significant inside sales experience. This is a transactional role that is focused on current clients with the opportunity to engage through programmatic use cases and digital channels to acquire their technology needs.

The Lead Inside Sales Client Manager mines for new sales opportunities within an assigned account list.

The Lead Inside Sales Client Manager uses a proactive and systematic approach to work through the assigned account list which is done by leveraging company tools and methodologies to understand the client’s implicit and explicit needs.

This role acts as an informal team lead.

• Must be bilingual in Japanese***

In this role you will:

• Manages and grows relationships and drives expansion and renewals across all solutions (foundational solutions primary) within assigned accounts.
• Minimizes churn and maximizes retention in assigned accounts.
• Drives client satisfaction throughout the entire lifecycle of the clients’ buying process.
• Generates demand by assisting clients to identify current needs, and then effectively articulate how the company can add value through our services and solutions.
• Uses the company’s sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecasts.
• Presents new and additional offerings to clients.
• Communicates quotes, provides supportive sales documentation and obtains a sales order where there is an opportunity to close a sale.
• Builds relationships with clients and displays an interest in and knowledge of the client environment.
• Identifies opportunities for up‑selling of solutions.
• Identify sales opportunities by managing and growing revenue and expansion across solutions areas in the assigned accounts.
• Complies with and adheres to pre‑identified governance and compliance standards as outlined by the company and escape identified problems for investigation and resolution.
• Adheres to Finance standards and procedures to reduce costs and report associated risk

Knowledge and Attributes:

• Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on the company's business requirements. Developing the skills to understand the client’s business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.
• Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require a detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know the client, building effective and lasting relationships with them, and being seen as a trusted advisor.
• Sales solution skills. The knowledge of the company's offerings, client applications, use cases, and market trends and the skill to apply them to the individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to a specific client and prospect needs and outcomes.
• Sales pursuit. The skills and knowledge to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

You are perfect for this role if:

• Significant demonstrated experience in a similar role in a similar environment.
• Significant sales and client engagement experience.
• Significant demonstrated experience negotiating with clients and vendor.
• Significant demonstrated experience analyzing commercial information.

Required Qualifications:

• Basic understanding of IT infrastructure (e.g., data centers, networks).
• Native-level proficiency in Japanese.
• Effective communication skills in English for internal and external coordination.
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word).
• Willingness to learn and use sales tools such as Salesforce (prior experience not required).

Preferred Qualifications:

• Experience in inside sales at an IT company.
• Familiarity with quotation and order workflows in IT services.
• Experience using Salesforce or similar sales tools.
• Ability to navigate ambiguous situations by proactively gathering information and consulting with supervisors.
• Understanding of both U.S. and Japanese corporate cultures.

Why NTT DATA in 2026?

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is 57k - 105k. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, lifeand AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.