Lead Infrastructure Engineer - MQ Series

JPMorgan Chase & Co.; Plano (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Lead Infrastructure Engineer to join the Corporate Sector – Enterprise Technology in Plano, TX.

You will deliver infrastructure engineering expertise, manage IBM MQ environments, and drive reliability, automation, and resilience across development, testing, and production. The role requires deep knowledge of cloud technologies, strong scripting skills in Python, and experience with ITIL processes.

Qualifications

• 5+ years of experience in troubleshooting, resolving, and maintaining IT services.
• Deep knowledge of infrastructure engineering areas such as hardware, networking, databases, storage, deployment, automation, scaling, resilience, or performance.
• Hands-on experience with IBM MQ administration and incident response in secure environments.
• Experience with cloud infrastructure and multiple cloud technologies; ability to operate across public and private clouds.
• Familiarity with ITIL processes and standard service management practices.

Responsibilities

• Lead a workstream or project across infrastructure technologies and collaborate with partners to modernize systems.
• Architect and implement changes across platforms to improve service reliability and performance.
• Provide technical guidance to application teams integrating with MQ and define best practices for connectivity and security.
• Operate IBM MQ environments in development, test and production with strong emphasis on availability and standards.
• Contribute to disaster recovery planning, resilience testing, and post-incident reviews with measurable outcomes.
• Develop and maintain runbooks, automation scripts, and self-service workflows to reduce toil.
• Participate in a 24x7 follow-the-sun operating model with global teams and defined shift patterns.

Skills

Lead infrastructure engineering

ITIL

Cloud platforms

Python scripting

IBM MQ administration

Unix/Windows administration

Tools

IBM MQ

Job description

Job Information

• Job Identification 210758603
• Job Category Infrastructure Engineering
• Business Unit Corporate Sector
• Posting Date 10/22/2026, 08:32 PM
• Locations 8181 Communications Pkwy Bldg F, Plano, TX, 75024, US
• Job Schedule Full time

Job Description

Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.

As a Lead Infrastructure Engineer at JPMorganChase within the Corporate Sector – Enterprise Technology, youapply deep knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise.

Applies technical expertise and problem-solving methodologies to projects of moderate scope

Drives a workstream or project consisting of one or more infrastructure engineering technologies

Works with other platforms to architect and implement changes required to resolve issues and modernize the organization and its technology processes

Executes creative solutions for the design, development, and technical troubleshooting for problems of moderate complexity

Strongly considers upstream/downstream data and systems or technical implications and advises on mitigation actions

Operate and support IBM MQ environments across development, testing, and production, ensuring service availability, stability, and compliance with internal standards.

Support resilience objectives via disaster recovery planning, sustained resilience coordination, and testing/validation activities. Apply reliability engineering practices: define and improve service health indicators, operational thresholds, and actionable alerting to reduce noise and improve time-to-detect/time-to-recover.

Maintain clear operational runbooks, standards, and controls that enable consistent execution across a geographically distributed operations model.

Reduce toil through automation, including scripted remediation, self-service operational workflows, and repeatable change execution (e.g., certificate lifecycle, configuration validation, routine health checks).

Institutionalize post-incident learning: contribute to blameless reviews, ensure corrective actions are tracked to closure, and verify effectiveness through measurable outcome improvements.

Provide technical guidance and responsive support to application teams integrating with MQ, including connection patterns, security constraints, and operational best practices.

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments

Deep knowledge of one specific infrastructure technology and scripting languages (e.g., Scripting, Python, etc.)

Drives to continue to develop technical and cross-functional knowledge outside of the product

Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds

Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Demonstrated, hands-on experience operating middleware in enterprise production environments, including IBM MQ administration and incident response in secure environments.

Strong problem determination skills, structured troubleshooting approach, and ability to perform under time pressure while maintaining operational discipline.

Working knowledge of Unix and/or Windows system administration, including process, filesystem, certificate stores, and basic networking fundamentals relevant to MQ connectivity.

Strong written and verbal communication skills with the ability to coordinate across distributed teams and manage customer expectations.

Preferred qualifications, capabilities, and skills

Working knowledge in one or more general purpose programming languages preferred Python and/or Java and/or automation scripting

Practical experience with public cloud

This role participates in a 24x7 follow-the-sun operating model with a global team across different APAC,EMEA and NA regions and requires working a defined shift pattern.

The specialist will support on-call and/or escalation coverage as required to meet service reliability objectives, including incident response for high-severity events and coordination during maintenance or resilience testing windows.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit …

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.