Lead Infrastructure Engineer - MQ Series

Aumni; Plano (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorganChase is seeking a Lead Infrastructure Engineer to join the Corporate Sector – Enterprise Technology. You will drive infrastructure initiatives, partner with cross-functional teams, and ensure resilient, scalable platforms across development, test, and production environments.

The role requires deep knowledge of infrastructure engineering, cloud technologies, ITIL processes, and hands-on experience with middleware such as IBM MQ. Strong communication and problem-solving are essential.

Qualifications

• 5+ years of experience troubleshooting, resolving, and maintaining IT services.
• Deep knowledge of infrastructure engineering, including hardware, networking, storage, deployment, automation, resilience or performance.
• Experience with cloud infrastructure and multiple cloud technologies.
• Hands-on middleware experience in enterprise production environments, including IBM MQ administration.

Responsibilities

• Applies technical expertise to projects of moderate scope.
• Drives a workstream or project involving infrastructure engineering technologies.
• Architects and implements changes with other platforms to modernize technology processes.
• Executes solutions for design, development, and troubleshooting of moderate complexity.
• Defines service health indicators and alerting to improve time-to-detect/time-to-recover.
• Operate and support IBM MQ environments across development, testing, and production.
• Maintain runbooks, standards, and controls across distributed operations.
• Automate remediation and repeatable change execution.
• Contribute to post-incident learning and track corrective actions to closure.
• Provide guidance to application teams integrating with MQ, including connection patterns and security.

Skills

Infrastructure engineering

Cloud platforms

IBM MQ

ITIL

Unix/Windows admin

Python scripting

Disaster recovery

Problem solving

Tools

IBM MQ

Job description

Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.

As a Lead Infrastructure Engineer at JPMorganChase within the Corporate Sector – Enterprise Technology, you apply deep knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise.

Job responsibilities

• Applies technical expertise and problem-solving methodologies to projects of moderate scope
• Drives a workstream or project consisting of one or more infrastructure engineering technologies
• Works with other platforms to architect and implement changes required to resolve issues and modernize the organization and its technology processes
• Executes creative solutions for the design, development, and technical troubleshooting for problems of moderate complexity
• Strongly considers upstream/downstream data and systems or technical implications and advises on mitigation actions
• Operate and support IBM MQ environments across development, testing, and production, ensuring service availability, stability, and compliance with internal standards.
• Support resilience objectives via disaster recovery planning, sustained resilience coordination, and testing/validation activities. Apply reliability engineering practices: define and improve service health indicators, operational thresholds, and actionable alerting to reduce noise and improve time-to-detect/time-to-recover.
• Maintain clear operational runbooks, standards, and controls that enable consistent execution across a geographically distributed operations model.
• Reduce toil through automation, including scripted remediation, self-service operational workflows, and repeatable change execution (e.g., certificate lifecycle, configuration validation, routine health checks).
• Institutionalize post-incident learning: contribute to blameless reviews, ensure corrective actions are tracked to closure, and verify effectiveness through measurable outcome improvements.
• Provide technical guidance and responsive support to application teams integrating with MQ, including connection patterns, security constraints, and operational best practices.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments
• Deep knowledge of one specific infrastructure technology and scripting languages (e.g., Scripting, Python, etc.)
• Drives to continue to develop technical and cross-functional knowledge outside of the product
• Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Demonstrated, hands‑on experience operating middleware in enterprise production environments, including IBM MQ administration and incident response in secure environments.
• Strong problem determination skills, structured troubleshooting approach, and ability to perform under time pressure while maintaining operational discipline.
• Working knowledge of Unix and/or Windows system administration, including process, filesystem, certificate stores, and basic networking fundamentals relevant to MQ connectivity.
• Strong written and verbal communication skills with the ability to coordinate across distributed teams and manage customer expectations.

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages preferred Python and/or Java and/or automation scripting
• Practical experience with public cloud

Shift / on-call / follow-the-sun expectations

This role participates in a 24x7 follow-the-sun operating model with a global team across different APAC, EMEA and NA regions and requires working a defined shift pattern.

The specialist will support on-call and/or escalation coverage as required to meet service reliability objectives, including incident response for high-severity events and coordination during maintenance or resilience testing windows.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Carry out critical infrastructure engineering solutions across multiple technical areas as an integral part of an agile team