Lead II, Spares Account Management

Asm; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

ASM is seeking a Supply Chain Planner – Customer Engagement & Engineering to act as the essential link between customers, engineering, operations, and procurement to ensure material availability, demand fulfillment, and high customer satisfaction.

The role emphasizes demand planning, inventory optimization, and supply risk management while collaborating with engineering on product changes, new product introductions (NPI), and technical supply chain requirements.

Qualifications

• Strong analytical skills and ability to translate data into actionable plans.
• Customer-focused communication and relationship management.
• Technical understanding of supply chain concepts and manufacturing processes.

Responsibilities

• Develop and maintain demand, supply, and inventory plans to support customer requirements and meet SLA’s.
• Coordinate with procurement, manufacturing, logistics, and suppliers to ensure uninterrupted material flow.
• Act as the primary contact for assigned customers and manage escalations effectively to drive customer satisfaction.

Skills

Demand planning

Inventory management

Customer engagement

Cross-functional collaboration

Data analysis

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Position Summary

The Supply Chain Planner – Customer Engagement & Engineering serves as the key link between customers, engineering teams, operations, and supply chain functions to ensure material availability, demand fulfillment, and customer satisfaction. This role is responsible for demand planning, inventory optimization, supply risk management, and customer engagement activities while collaborating closely with engineering teams on product changes, new product introductions (NPI), and technical supply chain requirements. The ideal candidate combines strong analytical skills, customer-focused communication, and technical understanding to drive supply chain performance and enhance the overall customer experience.

Key Responsibilities

Supply Chain Planning & Inventory Management

Develop and maintain demand, supply, and inventory plans to support customer requirements and meet SLA’s. Analyze performance metrics, monitor inventory levels and implement strategies to optimize stock availability while minimizing excess inventory. Coordinate with procurement, manufacturing, logistics, and suppliers to ensure uninterrupted material flow.

Customer Engagement

Act as the primary contact for assigned customers and manage escalations effectively to drive customer satisfaction through proactive enga