Lead II, Spares Account Management

ASM International; Hillsboro, Northern (OR, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

ASM International in Hillsboro, Oregon is seeking a Supply Chain Planner – Customer Engagement & Engineering. You will align demand planning, inventory management, and customer engagement with engineering changes and NPI, while ensuring material availability and meeting SLAs.

The role requires strong analytical, communication, and cross-functional collaboration skills to optimize supply chain performance and enhance the customer experience.

Qualifications

• Bachelor's degree required in a related field.
• 5+ years in supply chain planning, customer service, operations, or engineering support.
• Experience in customer-facing or cross-functional planning roles.
• Strong understanding of inventory management, demand planning, and supply chain processes.
• Proficiency in ERP systems such as SAP, Oracle, or Microsoft Dynamics; advanced Excel and data analysis skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Develop and maintain demand, supply, and inventory plans to meet customer requirements and SLAs.
• Analyze performance metrics, monitor inventory, and optimize stock availability while minimizing excess inventory.
• Coordinate with procurement, manufacturing, logistics, and suppliers to ensure uninterrupted material flow.
• Serve as primary contact for assigned customers and manage escalations to drive satisfaction.
• Conduct regular customer reviews to understand demand trends and communicate status and constraints.
• Support strategic customer programs and long-term planning activities.
• Partner with engineering on product lifecycle management and NPI/ECO processes.
• Evaluate supply chain impacts of design changes and propose mitigations.
• Develop forecasting and demand analysis reports; track KPIs and identify improvement opportunities.

Skills

Analytical skills

Customer-facing communication

Stakeholder management

Problem solving

Data analysis

Education

Bachelor's degree in Supply Chain, Engineering, Operations Management, or related field

Tools

SAP

Oracle

Microsoft Dynamics

Excel

Power BI

Tableau

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.Butwe’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Position Summary

The Supply Chain Planner – Customer Engagement & Engineering serves as the key link between customers, engineering teams, operations, and supply chain functions to ensure material availability, demand fulfillment, and customer satisfaction. This role is responsible for demand planning, inventory optimization, supply risk management, and customer engagement activities while collaborating closely with engineering teams on product changes, new product introductions (NPI), and technical supply chain requirements.

The ideal candidate combines strong analytical skills, customer-focused communication, and technical understanding to drive supply chain performance and enhance the overall customer experience.

Key Responsibilities

Supply Chain Planning & Inventory Management

• Develop and maintain demand, supply, and inventory plans to support customer requirements and meet SLA’s.
• Analyze performance metrics, monitor inventory levels and implement strategies to optimize stock availability while minimizing excess inventory.
• Coordinate with procurement, manufacturing, logistics, and suppliers to ensure uninterrupted material flow.
• Act as the primary contact for assigned customers and manage escalations effectively to drive customer satisfaction through proactive engagement and communication.
• Conduct regular customer reviews to understand demand trends, forecast changes, and business requirements while communicating order status, material constraints, lead times, and recovery plans.
• Support strategic customer programs and long-term planning activities.

Engineering Collaboration

• Partner with engineering teams on product lifecycle management activities and drive cross-functional technical reviews and project meetings
• Support New Product Introduction (NPI) and Engineering Change Order (ECO) implementation.
• Evaluate supply chain impacts of design changes and recommend mitigation strategies.

Data Analysis & Reporting

• Develop forecasting and demand analysis reports.
• Track and report key performance indicators (KPIs) such as:
• Identify trends and recommend corrective actions to improve supply chain efficiency.

Required Qualifications

• Bachelor's degree in supply chain management, Engineering, Operations Management, Business, or related field.
• 5+ years of experience in supply chain planning, customer service, operations, or engineering support.
• Experience working in a customer-facing or cross-functional planning role.
• Strong understanding of inventory management, demand planning, and supply chain processes.
• Proficiency in ERP systems such as SAP, Oracle, or Microsoft Dynamics.
• Advanced Microsoft Excel and data analysis skills.
• Strong problem-solving and analytical capabilities.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• APICS/ASCM CPIM, CSCP, or similar certification.
• Experience in semiconductor, industrial equipment, manufacturing, aerospace, or high-tech industries.
• Knowledge of New Product Introduction (NPI) processes and engineering change management.
• Experience with Power BI, Tableau, or other reporting tools.
• Familiarity with Lean, Six Sigma, or continuous improvement methodologies.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.