Lead Hyper Wellness Representative

Restore Hyper Wellness; Orlando (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary plus bonuses

Flexible schedules

Casual dress code

Wellness-focused environment

Job summary

Restore Hyper Wellness is seeking a Hyper Wellness Representative to greet clients, assist with wellness services, and guide customers through scheduling and onboarding. You will educate clients about benefits, safety precautions, and home care while delivering a high-quality guest experience.

Join a team focused on health and wellness in a fast-growing franchise environment. You will help with events, marketing support, and friendly, on-brand customer interactions on weekends and beyond.

Qualifications

• At least one year of customer service experience in a retail environment.
• Willing to work on weekends.
• Pursuing or holding a degree in kinesiology, exercise science, or related field.

Responsibilities

• Greeting clients and assisting them with Restore’s wellness services.
• Handling calls, voicemails, and scheduling tasks.
• Onboarding new clients with medical waivers and POS profiles.
• Conducting tours and promoting service packages and memberships.
• Educating clients on services, benefits, precautions, and home care.
• Performing opening and closing procedures.
• Maintaining a safe, clean environment for guests and employees.
• Representing the brand and embodying Restore’s core values.
• Supporting store marketing and community outreach with the management team.
• Assisting with onboarding of new team members and shadowing.

Skills

Customer service

Communication

Collaboration

Education

Kinesiology degree

Exercise science degree

Personal training degree

Job description

Company Overview

Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America.

Benefits/Perks

• A competitive salary plus bonuses
• Flexible Schedules
• Casual Dress-code
• Fun, wellness-focused work environment

Job Summary

Are you passionate about helping people live healthier lives so they can do more of the things they love? If so, you’re amazing! That’s what we’re all about at Restore, which means we’re always seeking team members who share this passion. Our Hyper Wellness Representatives are the face of each Restore location and play an integral role in delivering a high-quality customer experience.

Responsibilities

• Greeting clients and assisting them with Restore’s wellness services
• Helping clients over the phone, returning important voicemails, and facilitating the booking, scheduling, rescheduling, and cancellation process
• Onboarding new clients - this involves completing medical waivers and creating profiles in our point-of-sale system
• Conducting tours and selling service packages and memberships
• Educating clients on Restore services, including medical benefits, precautions, and at-home care
• Performing opening and closing procedures
• Maintain a safe, clean and secure environment for all guests and employees.
• Serve as an expert on Restore products and services.
• Lead on the floor and embody Restore’s core values.
• Assist the management team with store marketing and community outreach.
• Assist the management team with the onboarding of new Hyper Wellness Representatives, including on-the-job training and shadowing.
• Assist the management team with organizing and conducting in-store and offsite events.
• Assist the management team with social media outreach and management.
• Represent the brand by embodying Restore’s core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness® lifestyle.
• Create a fun and engaging store culture by ensuring every team member is involved, valued and recognized for his/her contributions.

Qualifications

• You’re passionate about health and wellness
• You have at least one year of customer service experience in a retail environment. Hot tip - While Restore is technically a retail operation, we don’t have a retail vibe.
• Working weekends doesn’t bum you out
• Communication and collaboration is one of your strong suits
• You either hold or are working toward a degree in kinesiology, exercise science, personal training, or a related field

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restore Hyper Wellness.