Lead HVAC Technician - Operations Manager

Onehourpittsburghpa; Smyrna (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Bonus based on performance

Competitive salary

Dental insurance

Paid time off

Vision insurance

Job summary

One Hour Heating & Air Conditioning is seeking a Lead HVAC Technician - Operations Manager in Smyrna to oversee daily field operations, perform advanced service, and lead the technician team. You will partner with ownership to grow the business and shape service standards in a founder-led startup environment serving Smyrna, Vinings, and nearby communities.

The role emphasizes high-quality workmanship, exceptional customer experience, and strong leadership to coordinate dispatch, field crews, and

Qualifications

• High school diploma or equivalent.
• 7+ years of residential HVAC service experience with 3–5+ years in leadership.
• EPA Section 608 Universal Certification.
• NATE certification preferred.
• Comfort with field service software (CRM/dispatch) and KPI reporting.
• Strong leadership and business acumen.
• Clean driving record and ability to pass background/drug checks.
• Georgia Conditioned Air Contractor license (Class II Unrestricted) strongly preferred.

Responsibilities

• Perform advanced diagnostics, service, repair, maintenance, and installation on residential HVAC systems.
• Lead and mentor technicians; guide technical issues, workmanship, and customer communication.
• Coordinate daily operations with dispatch and management for efficient scheduling.
• Handle escalated service calls and on-site problem resolution.
• Review safety and workmanship; ensure compliance with codes and standards.
• Recruit and develop technicians; support career progression.
• Partner with ownership/GM on KPIs and pricing/operational workflow.
• Review job-costing and P&L data to improve profitability.
• Ensure vehicles and equipment are stocked, maintained, and presentable.
• Promote safety culture and support permitting and code compliance.

Skills

Leadership

Diagnostics

Communication

Customer service

KPI reporting

CRM software

Education

High school diploma

Tools

CRM software

Dispatch software

Job costing software

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Bonus based on performance
• Competitive salary
• Dental insurance
• Paid time off
• Vision insurance

Join Our Team of HVAC Service Pros Today!

Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team.

Opportunities for professional technicians and customer service professionals are now available across the country.

JOB SUMMARY

The Lead HVAC Technician - Operations Manager supports daily field operations by performing advanced service, repair, maintenance, and installation on residential HVAC systems while leading and developing the technician team. This role is the primary field lead - ensuring high-quality workmanship, a strong customer experience, and smooth coordination between technicians, dispatch, and management - and also serves as a trusted business partner to ownership and the General Manager in growing the business. You'll step in on escalations, set the standard for the crew, and help shape how we run.

As a lead here, you won't be stepping into a rigid, corporate environment - you'll be joining a growing, founder-led operation where your voice actually shapes how we work. We're building this business from the ground up, and the people who join early will help define our standards, our culture, and the way we serve the Smyrna, Vinings, and Chastain Park community. It's a startup environment backed by the stability, systems, and national brand recognition of One Hour Heating & Air Conditioning - the best of both worlds for someone who wants to grow, lead, and be part of something from day one.

A Georgia Conditioned Air Contractor (master / Class II Unrestricted) license is not required, but it's a strong plus - candidates who hold one can serve as our license qualifier and earn higher compensation.

JOB DUTIES

• Performs advanced diagnostics, service, repair, maintenance, and installation on residential HVAC systems
• Leads, mentors, and supports HVAC technicians in the field; provides guidance on technical issues, job quality, and customer communication
• Acts as the field point-person for daily operations, coordinating with dispatch and management to ensure efficient scheduling and job completion
• Handles complex or escalated service calls and provides on-site problem resolution
• Reviews job quality, workmanship, and safety practices; ensures adherence to company, code, and manufacturer standards
• Recruits, onboards, trains, and evaluates new technicians; supports career progression (apprentice - journeyman - senior / lead)
• Partners with ownership and the General Manager as a trusted advisor - tracking KPIs (revenue, gross margin, technician productivity, average ticket, close rates, callbacks, CSAT) and helping refine pricing, membership programs, and operational workflow
• Reviews job-costing and P&L data to spot margin opportunities and improve profitability
• Ensures company vehicles are properly stocked, maintained, and presentable; oversees inventory and equipment readiness
• Promotes a safety-first culture and models safe work practices at all times
• Supports permitting, inspections, and code compliance (EPA/refrigerant and Georgia code)

MINIMUM REQUIREMENTS

• High school diploma or equivalent
• 7+ years of successful residential HVAC service experience, including 3-5 years leading or mentoring technicians
• Strong diagnostic skills and technical competence
• Demonstrated leadership ability and business acumen - able to connect field performance to profitability
• EPA Section 608 Universal Certification
• NATE certification preferred
• Comfort with field service software (CRM, dispatch, job-costing) and KPI/financial reporting
• Excellent communication and customer-service skills
• Ability to pass a background check and drug screen
• Clean driving record
• Professional, reliable, and able to represent the company with integrity
• Strongly preferred (higher pay): Georgia Conditioned Air Contractor license, Class II (Unrestricted) - the "master" level. Not required, but holders can serve as our qualifier and are offered higher compensation