Lead HVAC Technician Gypsum, CO

Side Hamburg; Mississippi; On-site; USD 60,000 - 80,000; Full time

Job summary

An innovative home services platform is seeking a skilled HVAC technician to join their team. In this role, you will diagnose and repair heating and cooling systems while providing exceptional customer service. Your expertise will guide customers in making informed decisions about their HVAC needs. This dynamic company values technician development and offers a supportive environment for career growth. If you are passionate about delivering top-notch service and eager to enhance your skills, this opportunity is perfect for you. Join a team that prioritizes both technician satisfaction and customer delight, and make a difference in the home services industry.

Benefits

Competitive Pay

Medical, dental & vision plans

401(k) match

Paid Time Off

Cell phone reimbursement

Flexible spending accounts

Unlimited PTO

Paid Parental Leave

Training and Career Growth

Qualifications

• Licensed HVAC technician with strong customer service and analytical skills.
• Ability to educate customers on HVAC systems and finance options.

Responsibilities

• Diagnose and repair heating and cooling systems while providing excellent customer service.
• Train and mentor apprentices to ensure quality repairs and installations.

Skills

HVAC systems knowledge

Customer service skills

Analytical skills

Communication skills

Problem-solving skills

Organizational skills

Mentoring abilities

Education

High School Diploma

NATE certification (preferred)

Tools

HVAC diagnostic tools

Ladders

Job description

Zephyr is the first tech-enabled home services platform designed to empower technicians and delight homeowners. We are focused on perfecting the home services experience from the inside out. We do this by investing in our technicians to consistently deliver trusted service through our local brands. Zephyr combines operational excellence, digital intelligence, and enhanced talent development practices to create the best environment for HVAC, Plumbing, and Electrical technicians to practice their craft. A better technician experience leads to a better customer experience.

About This Role

Diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions to the high standards of Plumbing Systems Inc. (PSI) all while providing excellent customer service.

What You’ll Do Here

• Complete all general HVAC in-home, service calls.
• Establish customer rapport to sell the right products and services.
• Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Explain replacement opportunities for aging, inefficient or underperforming systems.
• Understand your service criteria and hold yourself accountable for exceeding revenue goals.
• Show yourself as professional and knowledgeable to win new referrals and repeat business.
• Work alongside customer service and dispatch to ensure overall success of the business.
• Maintain a clean, organized job site and well inventoried truck.
• Participate actively in all training exercises, morning meetings, trade shows and retreats.
• Train and mentor apprentices to ensure quick, accurate repairs and installations.
• Be accurate and timely with invoices, time cards, curbside feedback and option sheets.
• Licensed with knowledge of local HVAC codes and ability to make on-the-job applications.
• Develop proven track record in heating and cooling systems including ability to draw simple diagrams, read blue prints and other diagrams.
• Continued education and training to obtain NATE certification.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• High integrity with advanced social skills and ability to make solid connections.
• Strong desire to be a better technician tomorrow than you are today.
• Demonstrable analytical skills and attention to detail with ability to read and interpret blueprints, plans and manuals.
• Proven ability in installing, replacing, and serving HVAC systems in new residential and commercial properties.
• Competitive individual contributor who also loves to win as a team.

Working Conditions/Physical Demands

• Must consider safety one’s primary job and must have general knowledge of safe working practices and OSHA requirements.
• To adequately perform the duties of this job the team member is regularly and routinely required to sit; stand, walk, stoop, use hands to handle controls; hear, and talk.
• Must be able to climb ladders, work in hot and cold environments, and work in small crawl spaces.
• The ability to regularly lift and/or move 50+ lbs is required.
• The work environment can vary depending on the season and scope of work – employees are required to work outdoors throughout the seasons.
• This role is expected to work Monday through Friday from 7:30am-5pm, with occasional on-call weeks.

The pay for this position is $35-$45/hour or more depending on job-related knowledge, skills, experience, and location, plus performance-based incentives. Other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered.

Benefits and Perks:

• Competitive Pay: Significant base salary and bonus opportunity.
• Benefits: We offer top-notch benefits!
• Various medical, dental & vision plans, including 100% employer covered options for you and your family.
• 401(k) match up to 3.5%.
• 100% Company paid long & short-term disability and life insurance.
• Cell phone reimbursement and work-from-home stipend.
• Flexible spending accounts for health and dependent care.
• Training and Career Growth: We are scaling quickly and would support this person’s career growth and development.
• Paid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave Policy.

Zephyr and its companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.