Lead HVAC Technician — Drive Growth & Service Excellence

Blue Collar Services; Upper Township (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Opportunity for advancement

Bonus based on performance

Company car

Health insurance benefits

Paid Time Off (PTO)

Paid holidays

Ongoing training

Job summary

Blue Collar Services is hiring a Lead HVAC Service Technician in Des Moines, IA. The role focuses on diagnosing and repairing HVAC systems while delivering an exceptional customer experience.

Ideal candidates have 4-5+ years of lead-level field experience, own a service truck, and can drive revenue through repairs, memberships, and installation leads. EPA cert required, valid license, strong communication, and customer-service focus.

Qualifications

• 4-5+ years of experience as a Lead HVAC Service Technician.
• Experience independently managing a service truck and daily route.
• Strong diagnostic and troubleshooting skills on residential HVAC equipment.
• EPA Certification required.
• Valid driver's license with a clean driving record.
• Excellent communication and customer service skills.
• Ability to identify repair versus replacement opportunities ethically.
• Comfortable discussing memberships, system upgrades, and replacement options with customers.

Responsibilities

• Respond to residential HVAC service calls in a timely and professional manner.
• Diagnose, troubleshoot, and repair heating, cooling, and ventilation systems.
• Perform preventative maintenance and tune-ups to maximize equipment performance.
• Educate homeowners on system operation, repairs, and maintenance recommendations.
• Identify and communicate replacement opportunities when repairs are no longer the best solution.
• Generate qualified leads for the installation team.
• Promote and enroll customers in maintenance membership programs.
• Respond to emergency service calls as needed.
• Maintain accurate service records, invoices, and job documentation.
• Keep company vehicle stocked, organized, and maintained.
• Deliver a five-star customer experience during every visit.

Skills

Lead HVAC experience

EPA Certification

Service truck management

Tools

ServiceTitan

Job description

Blue Collar Services is hiring a Lead HVAC Service Technician in Des Moines, IA. The role focuses on diagnosing and repairing HVAC systems while delivering an exceptional customer experience.

Ideal candidates have 4-5+ years of lead-level field experience, own a service truck, and can drive revenue through repairs, memberships, and installation leads. EPA cert required, valid license, strong communication, and customer-service focus.