Lead HVAC Service Technician

ZipRecruiter; Millbury (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

A family-owned HVAC company in Millbury seeks dedicated HVAC Service Technicians. You'll work on residential heating and cooling systems while receiving training, competitive pay, and an opportunity to grow in a supportive team environment. Join us for a fulfilling career that prioritizes customer satisfaction and employee growth.

Benefits

Medical Insurance

401k Plan with 4% match

Paid Training

Company Truck and Gas Card

Qualifications

• Minimum of 3 years experience as a residential HVAC Service Technician.
• Knowledge of local HVAC codes with proven track record in heating/cooling systems.
• Strong verbal and written communication skills.

Responsibilities

• Complete all general HVAC in-home service calls.
• Establish customer rapport to sell the right products and services.
• Train and mentor apprentices to ensure accurate repairs.

Skills

Customer Service

Problem Solving

Attention to Detail

Organizational Skills

Education

EPA Universal Certification

Oil Burner License

Tools

ServiceTitan

Job description

Job DescriptionJob Description
Are you an experiencedHVAC Service Technicianwho takes pride in your work? Do you have a strong dedication to providing excellent customer service? Looking for a company that is equally committed to its team members?If you answered yes to these questions then we want to talk to YOU!

We are looking for Residential Lead HVAC Service Technicians to join our team!

Come join Landry Mechanical, the fastest growing home services company in the area. Unlike most companies in our area, we are privately and family-owned and operated. Not only do we have an excellent reputation for customer service, but we have an excellent reputation as a great place to work as well! We are committed to hiring and working with the best.

Applicants must have an EPA Universal Certification and live within 40 miles of Millbury, MA.

Why Choose Landry?

• Competitive pay – $35 to $45/hr. (Based on skills & experience), plus performance pay!
• Medical Insurance – We pay a portion for you and your family's insurance premiums for health, dental, vision
• Work life balance – We offer PTO and a floating PTO day per year
• 401k Plan with a 4% match
• A company truck and gas card!
• New technology, including iPhone, iPad & access to integrated ServiceTitan software
• PAID TRAINING – Nexstar, leadership, and technical training in-house & travel
• Team Building events (Baseball games, Bowling, breakfasts, etc.)
• We are consistently growing and so are the opportunities for advancement
• Take pride in working for a company that makes a difference in the community and always does right by the customer

What You’ll Do

• Complete all general HVAC in-home service calls
• Establish customer rapport to sell the right products and services
• Ask proper lifestyle questions to troubleshoot heating and cooling system malfunction
• Diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions
• Educate and assist customers in choosing the best finance options and maintenance plans
• Explain replacement opportunities for aging, inefficient or underperforming systems
• Understand your service criteria and hold yourself accountable for exceeding revenue goals
• Show yourself as professional and knowledgeable to win new referrals and repeat business
• Work alongside customer service and dispatch to ensure overall success of the business
• Maintain a clean, organized job site and well inventoried truck
• Participate actively in all training exercises, morning meetings, trade shows and retreats
• Train and mentor apprentices to ensure quick, accurate repairs and installations
• Be accurate and timely with invoices, time cards, curbside feedback and option sheets

Requirements of our next HVAC Service Technician

• You have an EPA Universal Certification (required), and an Oil Burner license is a plus!
• Have minimally 3 years of residential HVAC Service Technician experience
• Knowledge of local HVAC codes and ability to make on-the-job applications
• Develop proven track record in heating and cooling systems including ability to draw simple diagrams, read blue prints and other diagrams
• Continued education and training to obtain NATE certification
• Experience using a CRM System, ServiceTitan is a plus!
• Strong verbal and written communication skills
• Highly organized with exceptional follow-through abilities
• High integrity with advanced social skills and ability to make solid connections
• Strong desire to be a better technician tomorrow than you are today
• Competitive individual contributor who also loves to win as a team
• Clean, safe driving record
• Able to successfully pass preemployment checks

Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Millbury.

You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best.
People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Our Core Values
Honesty / Consistency/ Creativity/ Collaboration/ Growth/ Accountability

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