Lead HVAC Installer

Apex Pros Plumbing, Electric, Heating and Air; Dublin (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Short term disability

Training & development

Life Insurance

Wellness resources

Employee Assistance Program

Company vehicle and fuel card

Health Savings Account

Job summary

Apex Pros Plumbing, Electric, Heating and Air in Dublin, OH is seeking a Lead Residential HVAC Installer to lead installs and mentor a team while ensuring quality workmanship on new and replacement systems.

You will install, wire, duct, and connect gas lines, document work in Service Titan, and collaborate with dispatch to keep jobs on schedule while delivering exceptional customer service.

Qualifications

• EPA Certification is required.
• Drug testing and background checks must be passed.
• HVAC training and/or trade school or minimum 5 years of experience.
• Valid driver’s license is required.
• Highly organized with strong attention to detail.
• Ability to read and interpret blueprints, plans and manuals.
• Collaborative team player with excellent customer service.
• Proficient with iPad/smartphone and reading maps or GPS.

Responsibilities

• Install HVAC equipment per manufacturer specifications.
• Wire high and low voltage connections.
• Install copper refrigerant lines with soldering/brazing.
• Install duct systems (sheet metal, duct board, flex duct).
• Connect gas lines to heating equipment.
• Document installations: model, serial number, date in Service Titan.
• Order parts and coordinate with dispatch for day-of-service.
• Support supervisor and other departments as needed.

Skills

Excellent customer service

Team collaboration

Analytical skills

Blueprint reading

Education

HVAC training or trade school

5+ years experience

Tools

Service Titan

Job description

As a Lead Residential HVAC Installer, you'll play a vital role in bringing heating and cooling systems to life. Whether it's a brand-new install or a full replacement, your precision and craftsmanship will keep homes running smoothly year-round.

• Create a positive customer experience by completing the install correctly the first time with quality and care to applicable codes, to avoid refunds and recalls.
• Mentor and develop lead installers and apprentices, under his/her care, into install team lead technicians.
• Mentor team members and apprentices weekly on team's performance metrics.
• Install HVAC related equipment according to manufacturer's specifications.
• Wire both high and low voltage to heating and cooling equipment.
• Install copper refrigerant lines to air conditioning units, including soldering and brazing.
• Install sheet metal, duct board, and flex duct systems in residential and lite commercial buildings.
• Properly connect gas lines to heating equipment.
• Complete all required documentation, including checklist, including recording model, serial numbers, and install date recorded in Service Titan on installs and collect, record and deliver fees to designated office administration.
• Understand when to issue a "Lock Out/Tag Out" tag and the required follow-up steps.
• Facilitate order for all parts required for appointments and ensure preparedness for the day of service.
• Record all material used or consumed on the job for job costing and replenishing.
• Work with dispatch to reschedule a follow-up appointment with the customer when the work was not completed during the initial appointment.
• Support technicians on troubleshooting issues as needed.
• Transport materials and tools to the job site and provide proper accounting of assigned tools.
• Keep truck clean, stocked and accurately inventoried.
• Protect customer's home from damage while working and leave customer's home cleaner than when we arrived.
• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
• Inform a manager if the customer does not have fully functioning HVAC service before leaving the call.
• Communicate the benefits of Club Memberships.
• Manage to performance metrics scorecard.
• Investigate any reported safety issues.
• Support supervisor and/or manager as a resource who can make decisions on behalf of the company for the install team.
• Report any safety issues to manager and/or supervisor.
• Perform other duties as assigned.

Requirements

• EPA Certified required
• Must be able to pass drug testing and background checks
• Completed HVAC training and/or trade school or prior experience is at a minimum of 5 years.
• A valid driver's license
• Must be highly organized with good attention to detail and follow through
• Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals
• Comfortable working collaboratively on a team.
• Excellent customer service skills with the desire to exceed customer expectations
• Ability to use an iPad, smart phone and read a map or follow GPS

Benefits

Why You'll Love It Here (Benefits/Total Rewards)

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off
• Short Term Disability
• Training & Development Opportunities
• Life Insurance
• Wellness Resources (Gym & Onsite Barber)
• Employee Assistance Program
• Team Lead Provided Company Vehicle and Fuel Card
• Health Savings Account