Lead HR Operations & Support

SupportFinity™; Town of Florida (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance options

Dental and vision insurance

Retirement plan eligibility

Job summary

SupportFinity™ is looking for a Lead HR Operations & Support in Florida. This role is responsible for leading the employee support function and delivering compliant HR solutions. The ideal candidate will have extensive HR leadership experience and be adept in managing HR operations in a high-regulation industry.

The candidate should hold a Bachelor’s degree and possess skills in HR ticketing systems and compliance with federal contractor obligations. A hybrid work arrangement is available.

Qualifications

• 7–10+ years of progressive HR experience, with a minimum of 3 years in a leadership role.
• Expertise in HR operations or compliance in high-regulation industries.
• Familiarity with federal contractor compliance obligations.

Responsibilities

• Lead and evolve the HR Support function.
• Design and enforce SLAs for HR inquiries.
• Ensure adherence to federal and state labor regulations.

Skills

HR operations expertise

Leadership experience

Attention to detail

Interpersonal skills

Analytical skills

Project management

Knowledge of compliance

Education

Bachelor’s degree in human resources management or related field

Tools

HR ticketing systems (e.g., ServiceNow, Zendesk)

ADP Workforce Now

Microsoft Office

Job description

Company Overview

Metrea is a defense company dedicated to translating commercial innovation into solutions for the hardest problems in national security. With deep mission expertise, Metrea focuses on delivering effects‑as‑a‑service across Aerospace, Electromagnetic & Cyber, Digital & Synthetic domains via its capability groups. Metrea also consists of six support groups (Operations, People, Finance, Legal, Strategy and Solutions) that guide the development of specific capabilities that Metrea’s files (product, projects, programs, etc.) leverage to achieve their targets.

Group Overview

Metrea Management is our global shared service providing support for the capabilities in areas such as People, Finance, Legal, Strategy and Information Technology. The People Group is dedicated to attracting, developing, and retaining top talent, ensuring a positive and productive work environment. We are a results‑oriented team focused on delivering innovative People solutions that drive business results and are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Position Summary

Lead HR Operations & Support is responsible for leading the enterprise‑wide employee support function, ensuring consistent, compliant, and high‑quality HR service delivery. In this role, you will drive comprehensive People/HR solutions while fostering a proactive and collaborative culture. You will lead the team of People Generalists, oversee the centralized HR ticketing system, manage employee inquiries, and drive operational excellence in HR policy execution, teammate experience, and regulatory responsiveness. Operating at the intersection of compliance, systems and service, you will support a scalable, data‑driven model aligned with federal contractor requirements and AS9100/ISO quality frameworks. This role is ideal for someone with leadership experience, as well as expert knowledge in HR practices including payroll, benefits administration, employee relations, training, performance management, onboarding/offboarding, policy implementation and compliance.

Role And Responsibilities

• Lead and evolve the HR Support function, including oversight of the People ticketing system, HR knowledge base, and service performance metrics.
• Design and enforce SLAs, escalation workflows and response standards for all teammate HR inquiries (e.g., benefits, policy, onboarding, leave, compliance).
• Ensure adherence to federal and state labor regulations (e.g., FMLA, ADA, EEOC, OFCCP), including documentation, response timeframes, and audit readiness.
• Oversee the HR shared services team, including onboarding support, generalist‑level inquiries, HRIS updates and compliance‑related case handling.
• Partner with HRIS, Compliance and Quality to align support processes with QMS standards (AS9100), internal audit requirements and data privacy obligations (e.g., PII/GDPR).
• Drive continuous improvement in HR support delivery through data analysis, teammate feedback and technology enhancements.
• Monitor and report on service trends, ticket volumes, satisfaction scores and workforce risks to HR and business leadership.
• Support change management efforts, policy deployment and internal HR communications related to enterprise‑wide initiatives.

Skills And Experience

• 7–10+ years of progressive HR experience, with at least 3 years in a people leadership or shared services role
• Bachelor’s degree in human resources management or related field
• PHR or SHRM‑CP (preferred)
• Demonstrated expertise in HR operations, employee services or HR compliance in a high‑regulation industry (e.g., aerospace, defense, federal contracting)
• Experience managing HR ticketing systems (e.g., ServiceNow, Zendesk, UKG) and HR knowledge bases
• Familiarity with federal contractor compliance obligations (e.g., OFCCP, ITAR, DFARS, EEO‑1)
• High attention to detail and operational accuracy; ability to manage confidential and sensitive information with discretion
• Knowledge of ERISA, ACA, COBRA, HIPAA
• HRIS experience (ADP Workforce Now) and Microsoft Office proficiency
• Excellent interpersonal and problem‑solving skills
• Multi‑location experience is a plus
• Excellent communication skills with the ability to manage conflicts effectively
• Strong analytical, project management and cross‑functional collaboration skills

Culture

Metrea’s single core value, “rooted in humility,” is supported by four key attributes: entrepreneurial, systematic, discerning, and over‑deliver. These attributes, combined, form our Teammate Firmware, our culture. We explore these attributes during the hiring process and continually support the growth of our culture. We are a hyper‑collaborative, dynamically hierarchical organization united by a passion for what we do, how we do it, who we do it with and who we do it for.

Benefits

• Medical insurance options
• Dental and vision insurance
• Retirement plan eligibility

Work Authorization / Security Clearance

Employee must be a US citizen.

AAP/EEO Statement

Metrea Management LLC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

Position Type and Expected Hours of Work

This is a full‑time non‑exempt position with typical working hours Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours and work shifts may change in accordance with department and business needs. Exempt Employees must have the ability to be on‑call and available as business needs require.

Work Location

Washington D.C. or Tampa, FL

Work Arrangement

Hybrid – 3 days in office

Travel

20%